Full-time|3 hours ago| Full Job Description InVeris Training Solutions is a global leader in integrated live fire and virtual training solutions for military forces, law enforcement agencies and commercial shooting ranges. We employ over 400 people in 6 countries, including the US, UK, Australia, Canada, Singapore and Holland. We work on some of the most demanding challenges in the defense, law enforcement and commercial range industries: from saving lives to keeping our peacekeepers and civilians safely trained. What’s more, InVeris Training Solutions employees are committed, engaged and excited that the work we do is in Service to Safety. We’ve got the best of both worlds in one company, and we invite you to become part of our growing team. Job Designation Provide support for Salesforce related issues including data quality, configuration defects, training, reports & dashboards, user management, minor enhancements, and other system related issues. Job Core Responsibilities Collaborate with agency partners and internal data teams to design/develop segments, data extensions, suppression lists, imports and exports. Create/maintain Salesforce.com hierarchy and territories, reassign Accounts, Contacts, and Opportunities in response to personnel changes. Construct summary and detailed views in Salesforce.com (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account, and revenue activities). Monitor and improve data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required. Create and maintain dashboards and complex, macro driven reports to summarize system information for Senior Management. Build and manage report folders for reps to improve sales efficiency. Communicate regularly with users on new features, enhancements and changes to the system. Develop and maintain end-user training documentation and deliver training to users as required. Research and implement new releases, patches, and system updates of CRM system/s as required. Ability to create Salesforce Marketing Cloud data extensions, email templates and manage shared content library. Use Marketing Cloud to build journeys, write queries, build data extensions, etc. Design marketing automation programs including Triggered Sends, Automation Studio Activities, Platform configuration, multi-channel integrations, audience segmentation, and other components needed for marketing campaigns. Job Specifications Education: Requires a bachelor’s degree OR equivalent education/experience Required Experience: Salesforce.com Administrator certification is required. At least two years of experience working in or managing a Salesforce Marketing Cloud environment (B2B and some B2C) with a deep understanding of various Salesforce Marketing Cloud components and the interconnectedness of those products. Experience with Email Studio and Journey Builder; delivering SSJS, Ampscript; execution of A/B Testing and proficiency in Front End skills such as HTML/CSS. Strong reporting background using standard Salesforce reporting tools. Operate in a complex, rapidly changing environment while adhering to tight schedules and budgets. Detail oriented, self-starter with strong written and interpersonal skills. Demonstrated project management skills. Excellent communication skills, both verbal and written. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee. InVeris Training Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. Contact Human Resources at [email protected].