3.4| || Quick Apply |Full-time|9 hours ago| Full Job Description Independence, OH, USA ● Virtual Req #582 Wednesday, February 3, 2021 POSITION SUMMARY The Salesforce Administrator leads the ongoing creation, operation, implementation, and optimization of our Salesforce.com deployment in accordance with the business needs. Works closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes and support our core business process. Works closely to support departments including Sales Operations/Global Support Services, Sales Enablement, Marketing, Legal, Operations, and I.T. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of the CRM platform. FUNCTIONS AND RESPONSIBILITIES 50% - Actively manages the development of Salesforce technical solutions from creation, throughout operations and enhancements, up to retirement. Coordinates the evaluation, scope and completion of new development requests Works with the management team to establish suitable processes to support administrative, development, and change management activities Works independently with members of the user community to define and document development requirements Manages Salesforce.com data feeds and other integrations / applications 50% - Provides day to day and ad hoc support for system users and internal customers. Serves as primary system administrator for the Salesforce.com environment with 250+ users. Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Completes regular internal system audits and prepare for upgrades Owns and assists in training of new users, and grows the Salesforce.com skill set across the organization Effectively acts as the liaison between our users, vendors and the application development team Serve sas the technology resource for SIRVA’s Marketing Automation platform (Marketo) and owns all data integrity and processes between the systems QUALIFICATIONS AND PREFERRED SKILLS Minimum two years of experience as a Salesforce.com administrator Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Previous experience supporting strategic sales and account management Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce.com best practices and functionality Strong data management abilities A documented history of successfully driving projects to completion A demonstrated ability to understand and articulate complex requirements Communities and Portals experience preferred EDUCATION AND CERTIFICATION REQUIREMENTS Bachelor’s degree in related discipline and/or appropriate certifications, OR 5 or more years of experience with business processes within or similar to those in place at SIRVA. Salesforce.com Admin (ADM201 and ADM211) certified Sales Cloud, Service Cloud and Developer certifications preferred Marketo and Marketing Cloud experience required - certifications preferred but not required SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com. SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company! At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger. SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information. Other details Pay Type Salary | Quick Apply