3.8| ||Full-time|6 hours ago| Full Job Description Job Search Job Submissions Events Search Details Salesforce Administrator Posted On Jun 23, 2020 As an organization focused on mutual respect and inclusion, American Tower endeavors to make reasonable accommodations to qualified applicants with a disability. Applicants needing an accommodation during the recruitment process or who have questions regarding website accessibility should contact us at (617) 687-7911 or [email protected]. Job Description The Team We are seeking a Salesforce Administrator to join American Tower’s Salesforce team as part of IT. The Salesforce develops and maintains the Salesforce platform. Day to day you will engage with internal customers to understand their needs and deliver quality software that provides measurable business value. As a Salesforce Administrator, you will partner cross-functionally to develop initiatives through full software development life cycle, including but not limited to supporting business case creation and software development, performing acceptance testing and end-user training, and launching the product. Our Core Principles are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us! Job Qualification What You Can Offer Us Configure and administer the Salesforce platform on a day-to-day basis to support small projects, tickets, and general upkeep of the platform. Assist with problem resolution to ensure customers receive prompt, efficient service; be ultimately responsible for customer satisfaction. Serve as an active participant in a matrixed project team to ensure timely, regularly scheduled delivery of user improvements and enhancements by effectively using a combination of Waterfall and Agile methodologies. Apply technical knowledge and Salesforce administration experience to help envision and design creative, feasible solution options. Develop and maintain productive business customer relationships; be the “voice of the customer” to the IT project team and with project team members; support development and delivery in a collaborative manner. Help ensure business and operational readiness for deployment of system enhancements, new products, and process changes; support end-user training. Other duties as assigned. What You Need to Succeed Bachelor’s degree required. Minimum 3 years of product management and/or system administration experience required. Two years of Salesforce experience preferred. Knowledge of Agile, Waterfall, and other and IT project management methodologies. Experience leading cross-functional projects. Understanding of IT and business concepts. Able to evaluate the impact of business changes on systems. Excellent computer skills, including Microsoft Office suite and related tools (e.g., Visio, Project, OneNote, etc.). Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment. American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy or any other characteristic protected under applicable law. Why Work Here Our Culture is based on our Core Principles - the values that guide how our employees communicate with our customers and each other, drive solutions, hire and grow our talent, play to win, and of course, have fun! We look for motivated individuals to join our team who care about their colleagues, our customers, and the communities where we live and work. Join us and become part of our team of diverse, talented thinkers and doers! What We Can Offer You (Benefits) We're proud of the high quality of our benefits that help support the varied lifestyles of our employees. This includes, but is not limited to: Comprehensive health care coverage Healthcare and dependent care FSAs 401 (k) matching Employee Stock Purchase Program (ESPP) Equity Incentive Plan Educational assistance Paid parental leave Adoption assistance Wellness reimbursement Paid time off