4.0| ||Full-time|5 hours ago| Full Job Description Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us. MITRE is a trusted operator of federally funded research and development centers and we’re on a mission to make the world a safer place—for all of humanity, today and in the future. To deliver on our mission, we need the world’s best talent and leaders—groundbreakers and partnership-builders on a global scale in areas like healthcare, artificial intelligence, critical infrastructure resiliency, pandemic management, and cybersecurity. In return, we have the privilege of backing you with thousands of technical experts in diverse fields, a culture of innovation and knowledge sharing, access to data and resources uniquely available to MITRE through our wide-ranging partnerships across government, industry and academia. Key Duties & Responsibilities: Serve as system administrator for the Salesforce environment Extend applications on the Salesforce platform via programming and declarative skills Create and update Salesforce security including roles, profiles, permission sets, sharing rules, system level workflows and groups Troubleshoot system errors Manage Salesforce.com data feeds, other integrations and tools Configuration of integrated tools and systems Support business process mapping as needed Data guardianship (data integrity, bulk data cleanup, data governance, data prep and imports, and data standards) Coordinate the evaluation, scope and completion of new development requests. Work with members of the user community to establish suitable processes to support administrative, and development activities Assist in training of new users, and grow the Salesforce.com skill set across the department Work independently with members of the user community to define and document development requirements Skills Required: Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Excellent written and oral communications Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to enhance one’s programming skills to extend applications on the Salesforce platform Experience: Desired: Salesforce.com Admin (ADM201 and ADM211) certified Understanding of the platform Understanding of Salesforce.com best practices and functionality MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, gender expression, sexual identity, disability, age, veteran status, and other protected status. MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE’s employment process, please contact MITRE’s Recruiting Help Line at 703-983-8226 or email at [email protected]. Copyright © 1997-2020, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.