Essential Responsibilities:
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Support data feeds and other integrations
- Working with Product Owners to coordinate the evaluations, scope and completion of new development requests
- Work with business groups both independently and with product owners to define and document development requirements
- Effectively act as the liaison between users, vendors and application development teams
- Complete regular internal system audits and prepare for upgrades
Required Knowledge and Skills:
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to work under deadlines and understand velocity to attain completion by project end date
- Minimum two years of experience as a administrator
- Admin (ADM201 and ADM211) certified
- Sales Cloud, Pardot, and Developer certifications preferred
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of best practices and functionality
- Strong data management abilities
- Proven ability to design and implement new processes and facilitate user adoption
- A documented history of successfully driving projects to completion
- A documented ability to understand and articulate complex requirements
- Experience with Financial Services sector of preferred
- Previous work experience working in an agile environment preferred
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