Job Description

The Salesforce Administrator will lead data integrity by inputting data and routinely auditing data records. They will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with department heads to identify develop and deploy new business processes including: Advocacy, Sales, Donations, Events, International and our core program business processes.

Essential Functions

• Serve as primary system administrator for the Salesforce.com environment with 0+ internal and 6,000+ external users
• Handle all basic administrative functions including data entry, user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new members, and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our members, vendors and the application development teams
• Work independently with members of the user community to define and document development requirements

Skills & Experience

• Minimum two years of experience as a Salesforce.com administrator
• Salesforce.com Admin (ADM201 and ADM211) certified
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Excellent project management skills and a positive attitude
• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management.
• Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Some travel is expected for this position.

Require Education:

·       B.A./B.S. in business, education, or communications preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Compensation and Benefits:



This is a full time, exempt position with salary commensurate with experience. We offer a generous benefits package including medical, dental, and vision insurance, a flexible spending account, 401k plan and organizational match of up to 5% of your annual salary, paid vacation, personal, and sick leave, ten paid holidays per year, etc.  We are an equal opportunity employer and welcome new and diverse people who can strengthen our team.