Summary/Objective:

Serve as the company’s lead Salesforce administrator and subject matter expert and Project manager, and provide day to day support of the Salesforce application. Support other related initiatives as needed. This position will be required to work in Austin, Texas where the corporate office is located.

Essential Duties:

• Work across key business units to analyze procedures, and design and implement high quality solutions
• Maintain system configuration and documentation with respect to user permissions, custom objects & fields, validation rules, process builder configurations and page layouts
• Perform data imports, fulfill ad-hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
• Perform regular internal system audits and prepare for upgrades
• Drive employee adoption + education for the myriad technologies used by our team
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
• Design, develop, and maintain workflow rules, validation rules, and custom workflows.
• Identify opportunities for optimization, redesign or development within the platform
• Work with internal business groups and external consultants to optimize implementation
• Perform Salesforce administrator functions: user creation and maintenance, customization of profiles, security settings
• Create and manage company projects, including timelines, meetings, communications and documentation using project management software

Skills Required:

• Organizing, Planning, and Prioritizing Work
• Gathering information for project planning and execution
• Documenting/Recording Information
• Analyzing Data or Information
• Creative and analytical thinker with strong problem-solving skills
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Self-starter whose comfortable working in a fast-paced environment
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience & Technical Knowledge:

• Certified Salesforce Advanced Administrator Preferred
• 1-3 years’ CRM administration experience in business environment
• Experience building custom apps and objects, formula fields, workflows, process builder, Lightning experience, custom views, and other content of intermediate complexity
• Experience administering integrating SF with applications like RingCentral, InContact, RedCard, etc.
• Experience with Salesforce workflow rules, org-to-org connections, and validation rules
• Experience managing Projects, communicating tasks and timelines and conflict resolution
• Experience using Project management software
• PMP or PMI preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and/or hear.

The employee frequently is required to sit at a desk for long periods of time, walk, use hands to touch and reach with hands and arms.

The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.