Dickinson Financial Corporation is a family-owned bank with a long history of service to the communities in which we do business. Our two banks, Academy Bank and Armed Forces Bank, share this philosophy by supporting the long-term success of people and a commitment to serving others. We recruit talented people to deliver Fast, Easy and Personal service to our clients, helping us to achieve our vision of being the "Go To" bank, all while having fun and doing good things along the way!

Summary

The Salesforce Administrator I role is responsible for assisting the Salesforce Administration team in the day-to-day management and support of the CRM platform. As a member of the team the Salesforce Administrator I will perform administrative, platform improvement and release management functions. This role will engage directly with CRM end users to deliver a high level of application support. In addition, this role will be a critical component of a cross-functional team responsible for the governance and roadmap of the platform.

Principal Accountabilities

General

• Develop and build out enterprise wide Salesforce platform with vision to create a database that is a true corporate asset that is established, managed and ultimately grows.
• Maintain a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors.

Administration

• Collaborate with Access Management to create, edit, freeze and deactivate users.
• Proactively engage with internal customers to understand their business needs and deliver high-quality CRM support in a timely manner.
• Manage and work the CRM support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
• Leverage available documentation, training, and vendor support teams to administer third-party applications and nCino.

Continuous Improvement

• Work with stakeholders to identify new and creative opportunities to leverage customer data to support additional business processes or functions.
• Work closely with stakeholders, sales groups, and technical teams to define and develop strategies for improving and enhancing the existing data infrastructure across different business units in the organization.

Change Management and Adoption

• Implement and drive user adoption of new Salesforce features and product enhancements.
• Communicate regularly with product owners regarding system changes, new features, and enhancements.
• Keep abreast of new Salesforce & nCino features and functionality. Appropriately utilize this training to provide recommendations for process improvements.
• Assist in the planning, testing, and implementation of major nCino and Salesforce releases.
• Maintain customer confidentiality.
• Additional duties as assigned.

Minimum Qualifications

• Bachelor of Science or equivalent experience in accounting, business administration, computer science or related field required.
• 1-2 years Salesforce administration experience.
• Must have strong interdisciplinary IT skills and be familiar with IT Service Management and written communication skills.
• Ability to prioritize workload, gather and analyze detailed information, think logically and in a process-oriented fashion.
• Strong research, troubleshooting, and creative problem-solving skills.
• Ability to work independently as well as part of a team on multiple projects.

Preferred Qualifications

• 1-2 years nCino administration experience
• Salesforce.com certifications:
• Salesforce Administrator
• Salesforce App Builder ++
• Salesforce administration experience in banking/lending environment

Preferred Qualifications

• 1-2 years nCino administration experience
• Salesforce.com certifications:
• Salesforce Administrator
• Salesforce App Builder ++
• Salesforce administration experience in banking/lending environment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law.

Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] or call 816-412-6081 to let us know the nature of your request.