Salesforce Administrator II

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Salesforce Administrator II

Houston, Texas

POSTING DATE
2020-11-26 03:00:43

COUNTRY
United states

RELOCATION PROVIDED
No

REMOTE WORK?
No

Job details »

SUMMARY: Salesforce Administrator II reports to the Vice President of Applications & Development and assists with the ongoing development, deployment, and maintenance of our Salesforce.com applications. The candidate will have a record of success in improving processes and adoption using the latest tools and platforms. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part administrator and part analyst. The Salesforce Administrator II will be responsible for the execution of the day-to-day configuration, support, maintenance, and improvement of Salesforce.com applications.

Essential Functions:

Serve as primary system administrator for Salesforce.com applications
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Provides advice and training to end-users
Coordinate the evaluation, scope, and completion of new development requests
Work with management team to establish suitable processes to support administrative, development, and change management activities
Work independently with members of the user community to define and document development requirements
Complete internal system audits as needed
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Provide technical support
Fully responsible for problem management activities such as issue resolution and root cause analysis
Daily monitoring and maintenance activities
The application of systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications

COMPETENCIES, SKILLS AND ABILITIES

Actively demonstrates the values of SPIRIT.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
Understands software and hardware requirements of varied departmental systems
Understands the workflow and process requirements of complex application systems
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
Excellent problem solving/analytical skills and knowledge of analytical tools
Display and execute logical and complex troubleshooting methods
Excellent verbal, written communication, and negotiations skills
Demonstrated soft skills required such as presentation of ideas and clearly articulated concepts to senior management
Ability to multitask in a fast-paced environment
Outstanding attention to detail with superior time and project management skills
Ability to learn new content areas and new skills quickly and well required

EDUCATION / EXPERIENCE

Minimum of two years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Strong understanding of Salesforce.com best practices and functionality
Strong understanding of Salesforce.com, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Proven ability to design and implement new processes and facilitate user adoption
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Sales Cloud, Service Cloud and Developer certifications are a huge plus
Expertise and experience in NetSuite are a huge plus
Knowledge of Web Services and Services Oriented Architecture is desirable

SUPERVISORY RESPONSIBILITIES:

This position is not a supervisory position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at [email protected] for assistance. All other applications must be submitted online.

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