Job Summary

Our client is seeking an energetic individual looking to take our technology platforms, e.g., Salesforce to the next level. This newly created role will partner with Customer Engagement and IT leadership to shape and implement a strategy around the future of the technology platform at our client.

• Participate in the development and delivery of company strategies related to the Platform and overall customer engagement.
• Manage and champion the Platform through stakeholder and vendor feedback; demos and results; controlling releases, bug fixes and integrations; user maintenance and permissions; workflow rules and role hierarchy; security and data management; basic platform customizations and creation of dashboards and reporting.
• Collaborate with key stakeholders to determine the Platform roadmap, future initiatives, prioritizing backlogs of feature requests, gather requirements for new processes and determine training for new users
• In collaboration with IT, guide the development of new capabilities leveraging out of the box configurations and features and communicate with internal and external customers
• Champion and foster a community of practice across the organization to enhance overall understanding, evolution and adoption of the platform across the enterprise
• Monitor, evolve and improve the performance of the Platform to strategically position as best in class, including establishing Key Performance Indicators (KPIs).
• Manage expectations, work load and service level agreement of offshore and nearshore contractors. Keep management informed and escalate unresolved issues
• Provide research, analyses, reporting and solution implementations for continuous improvements and share with key stakeholders as appropriate
• Develop and implement processes, procedures and any relevant frameworks related to the Platform
• Resolve issues escalated internally and externally with business partners to ensure timely resolution, maintenance and enhancement of positive working relationships
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

• Bachelor’s Degree with emphasis in Information Technology, Business Information Technology or any combination of education and experience which would provide an equivalent background
• 7 – 10 years of IT experience with 3 years of experience in Salesforce Platform, to include administration and lightning required
• Self-directed with strong analytical, problem solving, cost analysis and results oriented skills required
• Strong verbal, written and presentation skills required
• Strong work ethic with flexibility in work schedule required
• Agile methodology skills in order to manage pipeline demand generation, deadlines, prioritization and processes required. Scrum master certification preferred
• Experienced and proficient in project management preferred
• LTL experience preferred
• Strong influencing skills at all levels to influence acceptance of new solutions or a new way of working
• Strong customer focus and a good understanding of order management concepts and user experience
• Change management skills and the ability to react quickly and delegate
• Excellent people management skills and the ability to maintain a close understanding of workloads being distributed and constantly reassessing based on priority to ensure productivity and resource planning
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.