As a part of the University of Utah, the University Advancement division is deeply committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion (EDI). We embrace this commitment to grow and maintain a diverse, safe, and inclusive workplace culture for all employees in University Advancement. With an increasingly diverse population of alumni and donors, we recognize that nationally the most successful advancement offices employ individuals who can connect with these diverse communities and understand approaches that mirror a broad perspective of cultures, values, and experiences. The long-term strength and viability of the University of Utah stem from the ongoing EDI practices, and we work intentionally to ensure these efforts are reflected in all aspects of our fundraising and advancement work. We highly encourage applications from historically underrepresented minority groups, persons with disabilities, persons who have served in the military, and others who would bring additional dimensions of education and experience to our team.

As part of University Advancement's Information Services team, the Salesforce Application Administrator will focus on the configuration, maintenance, enrichment, and smooth function of the University's Advancement (Fundraising and Alumni/Donor Relations) Salesforce CRM. This job will support-and act as an extension of-the office's System Administrator.

Essential Functions

• Implement Salesforce configuration changes including those pertaining to Lighting Components, Dashboards, Pages, Layouts, Objects/Fields, Permissions, Work Flows, Process Builder, and Flows
• Install, configure, and maintain Salesforce applications, most specifically and frequently pertaining to our lead application, UC Innovation's Ascend
• Configure and maintain data connection with Marketing Cloud
• Monitor, report, and resolve integration, process, and application errors
• Perform light Apex coding changes necessary to meet business needs
• Promote configuration changes from the sandbox to the production CRM environment
• Work with the Training Design and Instruction team to manage Permissions and Roles for Advancement users
• Assist in the creation of reporting within Salesforce as necessary including native Salesforce Reports, Conga, and embedding Tableau visualizations
• Backup the System Administrator in their daily critical tasks related to such things as system backups, error monitoring, and occasional desktop support
• Extensive use of Outlook, Teams, Zoom, Skype and other applications to efficiently and effectively communicate with colleagues and manage their own calendar and tasks

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching overhead.

Requires a bachelor's degree in a related area or equivalency with at least 2 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

• Salesforce Certified Administrator certification
• Two years of Salesforce administration in a Lightning environment
• Experience with any of the following applications: Goodsync, Jitterbit, Ownbackup, or Copystorm
• Experience working in the field of Advancement (Fundraising and Alumni/Donor Relations)
• Experience administering Windows Servers
• Experience using Powershell and JavaScript
• Experience administering Oracle databases
• Experience administering Tableau Server

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: [email protected] or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), email: [email protected].

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.