Shall champion the continued use and improvement of the SalesForce platform at the Agency.  This includes but is not limited to:

Maintaining expert level knowledge and understanding of the technology.

Supporting project teams in the best use of SalesForce technology including best practices, risk mitigation, and issue resolution.

Working with the Lead SalesForce Program Manager to assess the impact of any/all changes to the platform providing recommendations to management on how to make the best use of the changes and educating Agency staff; and supporting project teams in the best use of SalesForce technology including best practices, risk mitigation, and issue resolution.

Working with the Lead SalesForce Program Manager to assess the impact of any/all changes to the platform providing recommendations to management on how to make the best use of the changes and educating staff.

Supporting the lead SalesForce Program manager in the analysis of new project requests.

Participate on project teams for the creation or enhancement of IT systems.  Participation includes but is not limited to:

Supporting the gathering and development of requirements;

Analyzing requirements and making recommendations on data model design, system design, and system security.

Developing system source code using the appropriate SalesForce technology.

Maintaining Configuration and Version Control using Agency provided software.

Performing unit, integration, and system testing; supporting test planning and test execution;

Assisting with the installation and  implementation of Agency-approved new application system software; and assisting with the development of System Documentation;

Shall provide ongoing support for various Agency applications and technologies, as assigned. This includes but is not limited to:

Working with other team members and the appropriate customer personnel to evaluate defects as reported through the Agency’s service desk application determining the root cause and identifying remediation options.

Implementing the selected remediation option including developing system source code as well as unit, integration, system, and regression testing and test planning; work with other team members to maintain system documentation.

Assisting in the development of application maintenance plans for scheduled maintenance activities, system upgrades, and technology refreshes.