4.2| ||Full-time | Part-time|1 hour ago| Full Job Description 62091BR Campus: Tempe Systems Analyst Assoc Job Description ASU, the largest state university and also recognized for the last 5 years in a row by US News and World Report as the most innovative university, is committed to maintaining the most dynamic and productive learning experience in all of higher education. The University Technology Office (UTO) is at the forefront of developing IT platforms and tools that add value to the student experience. Being part of the ASU Enterprise Salesforce team means you will be part of a team that supports ASUs system of engagement, Salesforce CRM, which is one of the largest implementations in higher education. The team has earned recognition from Salesforce Higher Education community by being awarded the Overall Excellence in Student Success Award. As a Salesforce Application Support resource, you will have the following opportunities: Great professional experience to learn how higher education can use the Salesforce platform UTO support to engage in a broad range of learning opportunities for technologies connected to or supporting Salesforce Working towards a great and rewarding Salesforce Administration career path Have a unique experience for learning the Salesforce platform with vendor support and other ASU technologies Working with a team that team prides itself on investing time to train team members with a custom learning path to learn about our Salesforce instance Receiving support for professional development Salesforce Application Support will help troubleshoot end-user issues and perform daily maintenance of business tasks. Must be able to interface directly with customers, staff, IT colleagues, and other stakeholders to troubleshoot and resolve reported issues or questions. If you are bright, driven, enjoy working with the latest technology and have the right blend of business acumen, technically savvy and customer-facing skills then this opportunity is for you. As with everyone in the UTO family, culture and communications are core responsibilities in this role. Job Family Information Technology Department Name DEV Web App and SalesForce Full-Time/Part-Time Full-Time VP Code UNIV TECHNOLOGY OFFICE Scope of Search Open Grant Funded Position This is not a grant funded position and is not contingent on future grant funding. Salary Range $50,000 - $57,000 per year; DOE Close Date 19-August-2020 Category 02 Essential Duties Provide Tier 1 Salesforce support for all Salesforce end-users and stakeholders. Work independently as well as part of a team in a fast-paced environment to provide great customer service support. Escalate reported issues to management and development teams. Create and maintain documentation on processes, policies, application configuration and related materials. Keep up-to-date with new Salesforce features and functionality. Work with other ASU UTO Teams to ensure org health and security to support the ASU Enterprise Salesforce instance. Attend required meetings and calls on time and with adequate preparation. Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms - collaborating across our teams as well as participating in UTO/ASU events and programs. Other duties as assigned. Minimum Qualifications Bachelor's degree in information technology or related field; AND, One (1) year of information technology experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience. Desired Qualifications Demonstrated general knowledge about the Salesforce platform. Evidence of Salesforce certifications or completed Salesforce Trailhead modules a plus Demonstrated knowledge with Salesforce Cases, Service Now, JIRA, Confluence, or equivalent case management systems. Demonstrated knowledge of Salesforce Reporting and Dashboards or Trailhead module completion. Demonstrated aptitude for learning new technologies. Experience troubleshooting and ability to analyze and resolve difficult problems quickly. Evidence of effectively communicating technical concepts to technical and non-technical staff. Experience in work that requires being detail-oriented and organized. Evidence of being self-motivated and the ability to follow through on tasks and projects. Experience in modeling empathy, compassion and emotional intelligence. Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging. Experience in helping foster a safe psychological space for all teammates where everyone can thrive. Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment. Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs. Working Environment Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching, lifting and pushing objects of varying weights up to 20 pounds. Ability to clearly communicate verbally in English, read, write, see and hear to perform essential duties. Regular review of completed tasks. Department Statement The University Technology Office (UTO) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position. ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services. Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.