We are on the look out for a Salesforce Architect to join our ever expanding business....

Crisp provides 24/7/365 early-warning risk intelligence as a service for leading brands, global enterprises and social media platforms, providing customers with a real-time risk defense, with intelligence and compliance solutions guaranteed to ensure our customers are always the first to know and act.

These risks can take many forms, including activist attacks, hate speech, threats, fake news, false rumors, illegal content, compliance failures and many more. Fueled by the increased popularity of closed social media groups and messaging apps, this harmful content can now spread virally, at scale before it reaches mainstream media channels. Unfortunately, anyone has the power to create and share harmful content, especially instigators and influencers who distribute millions of new types every day.

Established in 2005 by social media entrepreneur Adam Hildreth, Crisp began protecting children and teenagers using online games and social networks from abuse, sexual exploitation, cyberbullying and other online harms. This relentless focus on helping to create a digital world that is safe for everyone has been Crisp’s mission from day one. Today that bhpassion extends to working with leading brands, global enterprises and social media platforms.

Crisp currently protects over $4.5 trillion of aggregate market capitalisation across our current customer base. This demonstrates both the value and uniqueness of our service and the trust our customers have in protecting their reputational risk.

Requirements

As our Salesforce Architect, you will be responsible for creating & delivering, in a timely and accurate fashion, using CRMs and workflow solutions utilising Salesforce and an array of integrated platforms.

You will be responsible for the application design, development and support of Salesforce related projects.

The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.

Through the use of design documentation and best-practice methodologies; you will be responsible for the detailed design of Salesforce related projects from inception through production support.

You will be responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the development teams.

You will also be responsible for the technical integration of our arsenal of platforms and ensure these integrations are regularly maintained and managed.

You will:

• Design, document, and implement specific initiatives to improve business processes and Crisp’s CRM environment. You will support design and ongoing schema changes to promote Crisp’s growth and business evolution.
• Be part of our Data team, and take ownership of the Salesforce technical strategy across our organisation, promoting alignment and implementation reuse wherever practical
• Support our Salesforce systems in effectively designing and implementing required features, with a focus on delivering scalable solutions using Salesforce best practices.
• Address development issues and work multi-functionally with our product and wider engineering teams.
• Support engineering teams to integrate backend data with Salesforce via middleware to give our end users an enhanced data experience.
• Undertake Salesforce release management including Sandbox management, commits to Github and continuous integration.
• Provide guidance and training where required to less experienced engineers

Essential Qualifications and Experience

• Minimum of 5 years experience of Salesforce architecture and administration
• Appropriate Salesforce Certifications - Service (or Sales) Cloud Consultant, App Builder, Platform Developer and ideally Application Architect, Administrator and Architect
• Proven previous hands-on experience with enterprise Salesforce implementations, testing and support. Preferably with multiple Salesforce orgs.
• Extensive experience of using Salesforce platform languages: Apex, SOQL and Lightning as well as advanced administration tools like process builder, flow and custom settings.
• Familiarity with Agile software delivery and use of tools such as git (GitHub) and CircleCI for source control and continuous integration.
• Listening skills, excellent customer service skills, and strong professional written and oral communication skills.
• Attention to detail with the ability to analyse and solve complex problems as well as provide documentation, guidance, and instructions to users.
• Experience working remotely, and with remote teams, and providing technical leadership to less experienced Salesforce engineers
• Salesforce Certifications – Service (or Sales) Cloud Consultant, App Builder, Platform Developer and ideally Application Architect.
• Experience at integrating Salesforce with 3rd party applications (for example Conga/DocuSign) and with other internal systems is a plus.
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• Experience in Salesforce (SFDC) CRM with end to end implementation experience.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• A breadth and depth of experience across integration architectures, data architecture, overall solution architecture and business/process architecture
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
  

Skills and Competencies

• Relationship building
• Excellent communication skills, both written and verbal
• Creative problem solver
• Keen attention to detail
• Analytical
• Requirements gathering
• Time management and prioritisation
• Presentation skills
• Ability to operate where there is ambiguity

Benefits

Our rewards are as unique as our culture, and we want to attract the best people and retain them. Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.

We offer an excellent salary and benefits package which includes:

• 33 days holiday including Bank Holidays
• Critical Illness
• Life Insurance Cover
• Healthcare Cash Plan
• An attractive pension / 401k retirement plan scheme
• Cycle to Work Scheme and Commuter Loans to help your journey to work
• Employee perks with freebies, discounts, rewards and more
• Free yoga classes twice a week
• Subsidised gym membership

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.