Our are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us!

Job Requirements:

• Configure and administer the Salesforce platform on a day to day basis to support maintenance tickets, small projects, and general upkeep of the platform within specific service level agreements.
• Partner with the Application Support team to coordinate maintenance items and integration issues.
• Assist with resolving problems to ensure customers receive prompt, efficient service; ensure customers’ satisfaction.
• Develop and maintain productive customer relationships; serve as the point-of-contact for regularly scheduled maintenance check-in meetings with customers.
• Stay up to date on all Salesforce release items; proactively identify ways to further enhance customers’ Salesforce processes.
• Other duties as assigned.

• One year of general business experience required.
• Between 1–2 years of Salesforce experience preferred.
• Basic understanding of IT and business concepts.
• Able to evaluate the impact of business changes on systems.
• Excellent computer skills, including Microsoft Office suite and related tools (e.g., Visio, Project, OneNote, etc.).
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy or any other characteristic protected under applicable law.