Salesforce Business Analyst
GroupA is seeking a Salesforce Business Analyst to join our team in Pleasanton, CA.

We’re looking for an experienced Salesforce Business Analyst with 5-7 years of experience to join our Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator.

As a Salesforce Business System Analyst (BSA), you will interact with various cross functional teams and define and document business processes and requirements. The Salesforce BSA will work with all services team to understand their Salesforce service requests, review & analyze service requests for feasibility, necessity, and to determine where the request should go.

Responsibilities:

• Define, document and maintain business processes, requirements, and policies.
• Look for ways to continuously improve processes & procedures.
• Manage and support operations related initiatives identified by the Professional Services management team.
• Identify opportunities for business process improvements and make recommendations as appropriate.
• Provide project and monthly metrics coordination and support.
• Work with team to understand and prioritize field requests.
• Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
• System testing of new functionality or bug fixes.

Requirements:

• 5+ years of Salesforce.com system experience is mandatory.
• Experience with creating a detailed BRD.
• A Salesforce Certification (or at least 5+ years of Salesforce Administration experience)
• Needs to have Admin Salesforce knowledge, not just be an end user.
• Highly proficient in MS Office: Excel, Word, Outlook, and Visio
• Proficient in Google Sheets/Docs.
• A Bachelors degree in Business Systems, Computer Science, Business Administration, or equivalent is preferred.
• Project coordination skills,
• Excellent verbal and written communication skills.
• Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
• Strong interpersonal skills with the ability to research solutions to issues as they arise.
• Ability to manage stakeholder expectations professionally.
• Proven ability to work independently, with general direction and guidance.
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Job Type: Contract

Pay: $60.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Contract Length:

• 1 year
• More than 1 year

This Job Is Ideal for Someone Who Is:

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Work Remotely:

• Temporarily due to COVID-19