Apex Systems is seeking a Business Systems Analyst to support a Salesforce Implementation. Position is 100% remote

This job provides expertise for standard to moderately complex problem solving and in-depth understanding of Salesforce system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May troubleshoot errors, conduct impact analyses, and/or solve data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. May provide guidance to Associate level employees.

Essential Responsibilities

• Intake operational objectives and gather information for Salesforce-related initiatives. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
• Perform administration, configuration, and modifications for new or existing Salesforce solutions using out-of-the-box (OOTB) functionality and add-ins.
• Coordinate, monitor, and report on the progress of Salesforce projects to ensure adherence to defined project schedule. Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. Conduct pre-and post-implementation review. Assist in the planning/designing and facilitation of functional walk-throughs. May require additional support from more experienced team members.
• Manage small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
• Facilitate process improvement meetings and/or discussions within the Salesforce team.
• Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and document current and future state business processes.
• Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
• Assist in development of desktop procedures and/or training material for Salesforce customers.
• Other duties as assigned.

EDUCATION

Required

• High School Diploma/GED

Preferred

• Bachelor's Degree

Required

EXPERIENCE

• 3 – 5 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)

Preferred

• 1 – 3 years in the Health Insurance Industry
• 1 – 3 years general experience with Salesforce, preferably in an admin-type role
• Experience with Service Cloud, Marketing Cloud, Health Cloud, Vlocity or other Salesforce-related products

LICENSES OR CERTIFICATIONS

Preferred

• Salesforce Admin certification
• Other Salesforce certificaitons/badges

Skills

• Analysis of business problems/needs
• Written & Oral Presentation Skills
• Business Analysis
• Business Process Design
• Salesforce Administration
• Salesforce Configuration
• Business Process Improvement
• Business Process Mapping
• Business Requirements
• Collaborative Problem Solving
• Project Management

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.