Job Description:
Our client is looking for a Salesforce BSA with a strong background working with leads, marketing, and lead conversion. The ideal candidate will have in depth experience with community cloud development for partner and customer communities. Should have business process knowledge in marketing, product marketing, support and with channel partners. 

Responsibilities:

• Implement Force.com platform and cross-platform integration solutions based on industry best practices
• Partner cross functionally with other business application owners to ensure our go to market business automation and data management processes are smooth and well connected. Have an excellent understanding of Salesforce Sales, Service and Community cloud in classic and lightning environments.
• Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level
• Assist in defining, estimating, and shaping technical solutions using best practices
• Lead and manage the design, configuration, and deployment of our medium complexity CRM and other modules to support sales and support automation
• Responsible for designing and implementing enterprise IT projects in Salesforce. Duties include
  • gathering requirements from business users;
  • working with technical leads to transform and develop Salesforce.com design and implementation documents;
  • serve as a primary liaison between the business stakeholders and IT;
  • perform project management and communications;
  • define and document user interfaces and support system and data requirements;
  • develop functional specifications and system design specifications;
  • lead quality assurance and defining testing strategy and risks amd ensure issues are identified, tracked, and resolved in a timely manner;
  • and assist in creating training materials and documentation for Salesforce.com users including release notes

Requirements:

• A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
• Minimum 8+ years of direct experience working with Salesforce administration as a Business Systems Analyst at a firm or corporation.
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s Saleforce.com instance and ecosystem integrated tools. Provide recommendations and assist in the creation of the strategic roadmap
• Lead discussions and investigations regarding new Salesforce features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
• Experience of SDLC methodologies (Agile, SCRUM, other)
• Highly developed written and verbal communication and interpersonal skills.
• Strong attention to detail, goal-oriented.
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Commitment to excellent customer service
• Successful in dealing with company personnel at all levels
• Ability to work independently
• Project Management experience

Preferred Qualifications:

• Experience in designing and implementing SFDC cross-organization along with cross-instance integrations in support of multiple business process environments
• CRM domain knowledge with relevance to the SAAS industry and its sales and service channels