Salary Not Specified | London, England | Permanent

Salesforce Business Analyst - Permanent

We are partnered with a client who are looking for a techno-functional Salesforce Business Analyst

to join their growing Salesforce practice on a full time basis.

Based in Central London, our client is a Platinum Partner who build multi-channel digital experiences for their clients, and are now looking to expand upon their growing reputation.

As Salesforce Business Analyst, you will provide the link between the end-clients and the development teams that are based both on & off-shore. You will handle multiple workstreams & projects and ensure the overall integrity and quality of various Salesforce platforms, ensuring client needs are being met.

RESPONSIBILITIES

• Developing the appreciate business case and statement of works to support approved developments
• Planning, Managing and controlling the release of updates and changes to the Salesforce platform from development through testing and into production.
• Maintaining alignment to the core design principles of the system to ensure requirements are captured to support the whole group
• Actively managing the testing cycles ensuring documentation, user journey's test cases are written to support UAT cycles
• Providing regular reporting on all pipeline and active work to feed into communications to internal and external stakeholders in a timely manner
• Actively manage the change requests and define solutions that are aligned to the strategic direction of the business
• Helping to develop the CRM application road map on a rolling basis
• Working closely with the CRM team, super users and third party vendors
• Provide support for Salesforce related Cases in respect of Triage, Analysis and Resolution.
• Ensure all cases worked on are kept up to date with Case comments (as required)

This role is being sourced by Method Cloud, a Salesforce Recruitment Company. For more information please contact Brent Chambers at [email protected]