Hello Associates,

***Greetings from Conch Technologies***

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Position: Salesforce Business Analyst

Location: Remote

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Job Description â IT Applications Analyst - Intermediate

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Position Overview

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The IT Applications Business Analyst and Saleforce.com System Administrator will be responsible for day to day activities related to effectively creating, maintaining and supporting CRM related business processes, systems and documenting business requirements for the given service area. The Business Analyst must be able to communicate equally with business owners, users, and IT professionals. Candidates must have a solid understanding of SFA and Customer Service oriented business process concepts and techniques as well as the ability to document business needs through business requirements that will ultimately drive technical solutions. This role will serve as Saleforce.com System Administrator, analyst, and problem solver requiring outstanding communication and interpersonal skills. Excellent analytical skills and the ability to work collaboratively in a team environment are essential. Along with that, this role requires the experience and confidence to configure and administrate a complex Salesforce.com landscape.

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This position reports to the Sr. IT Manager, CRM SFDC. Primary business interactions include:

• CRM Team members.
• Key business stakeholders
• DI SW infrastructure teams (as needed)
• Other CRM vendors and service/solution providers.

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Responsibilities

• Coordinate and interface with the CRM Team and Product Owners to understand and document solutions for their requirements in the form of User Stories.
• Participate in Scoping, Planning, Prioritization, and requirements activities in coordination with Demand Managers, Solution Managers, Developers, and Product Owners on Enhancement/Change Requests.
• Perform a variety of System Administration duties from User Management to complex configurations
• Work closely with Developers, Infrastructure groups and other Support teams on day to day application related issues following SLA standards.
• Support Data Management and data cleansing activities.
• Support testing of enhancements, new SFDC releases, and interfaces as needed.
• Support Business Process Training for SFA and Customer Service business processes as required.

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Required Knowledge/Skills, Education, and Experience

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• Undergraduate Degree
• Minimum 2-4 years of experience with Salesforce.com System Administration
• Minimum 1-2 years of experience working in Agile/Scrum development environment using Sprints to deliver minimum viable products (MVP)
• Strong Business Process improvement skills; process mapping, problem identification, application of best practices and standards
• Good verbal and written communication skills; ability to deliver complex concepts through abstract models and presentations to allow others to identify benefits.

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Preferred Knowledge/Skills, Education, and Experience

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• Salesforce.com System Administrator and/or Developer Certification
• Experience with ERP systems such as SAP
• Experience with Agile tools (Rally, Jira, Polarion, etc.)
• Understanding of business data management and modelling
• Leadership, planning, and execution skills

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Mallikharjun.
Email:[email protected]
Contact: 908-504-7234