Details:

Location : Plano TX

Job Summary:

The IT Business Analyst will be the technical resources supporting clients business stakeholders to support business users. This position supports business user interviews, lead discovery sessions, collect business requirements, create business system solutions, and provide ongoing business system functional support to assigned business area. The IT Business Analyst will apply functional knowledge in the implementation and administration of standard and custom business system functionalities. This role will work closely with other members of the IT team and 3rd party vendor partners to analyse business processes, propose business process & system improvements. Lead project teams to implement technical solutions and provide ongoing management & support.

Knowledge, Skills, and Abilities

• Ability to work independently ad be self-motivated in initiating and managing communication with varied level of authority.
• Excellent oral and written communication skills.
• Demonstrate capability of problem solving, decision making, and conflict resolution
• Ability to work cross-functionally to engage and influence key business stakeholders to fulfil requirements impacting various systems in use.
• Demonstrates an ability to perform under pressure and handle a demanding workload.
• Experience with developing solution designs from business requirements
• Strong relationship building and interpersonal skills
• Familiarity with supporting functionality built with Salesforce.com proprietary technologies: Visual Force and Apex code
• Ability to work cross-functionally to engage and influence key business stakeholders to fulfil requirements impacting various systems in use.
• Demonstrates an ability to perform under pressure and handle a demanding workload
• Familiarity with B2B and B2C Sales and Marketing business processes
• Knowledge of corporate business best practices and processes and translating the processes into functional and technical system requirements.
• Demonstrate the capability of problem-solving, decision making, and conflict resolution.

Qualifications (Experience and Education)

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance, Business management or equivalent, required.
• 5+ years’ experience as an IT Business Analyst with Salesforce or similar CRM Systems, required
• 5 years’ experience developing solution designs, leading project teams, required.
• 1-3 years’ experience with business system implementation and enhancement projects adopted Hybrid or Agile methodologies, required.
• IIBA Certification - ECBA, CCBA or CBAP certified, required
• Salesforce certifications, preferred
• Advanced knowledge/proficiency in Microsoft Office, required.
• Advanced knowledge/proficiency in supporting functionality built with Salesforce proprietary technologies: Visual Force and Apex code, required.
• A combination of training, education and experience that is equivalent to the qualifications listed above that provides the required knowledge, skills, and abilities.

Karthik

Resource Development Manager

Direct: 469-533-7270

Cell:   469-717-0141

Email: [email protected]