Summary: Liberty IT is looking for a Salesforce Business Analyst who will be responsible for on-going implementation and support of multiple salesforce.com projects and tasks; collaborate with key functional business users, the project leadership team and the Salesforce development team; lead projects initiated by Executives or business leadership and implement solutions that exceed the expectations of the customers.

Required Education: Bachelor s Degree in a business or technical discipline; Masters Preferred, Certifications Highly Preferred

Required Years of Experience: 3 years, or 5 years of additional relevant experience may be substituted for education

Responsibilities

Interface with business users, stakeholders, project team members and subcontractors

Document best practices and operational procedures; proactively promote best practices across the Group

Develop change management processes, document and implement

Will set vision and standards for the development and integration of the Salesforce.com solution

Design, configure, unit test, system test, performance test, implement, and support Salesforce.com application and integrations

Ensure best practices are followed when architecting, programming or documenting solutions.

Assess the functional business needs within each project, design, configure and deliver solutions that exceed expectations

Stay current on Salesforce.com technologies; monitor trends and be aware future business needs

Lead a network of Super Users to increase adoption and promote best practice.

Performs other tasks as assigned or dictated by position

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism

Minimum Requirements

Bachelor s degree - Preferred MIS/IT, Engineering OR Computer Science

Experience with testing, deploying change sets from sandbox environments, and familiarity with common software development practices

Experience promoting code from sandbox to production environment

Workflow rules, assignment rules, validation rules

Ability to communicate well with multiple users

Requires effective communication skills for interfacing with people at all levels inside and outside of the organization verbally and in writing

Demonstrated ability to successfully adapt to a fast-paced working environment, with multiple projects and deadlines using effective organizational and time management skills along with attention to detail.

General programming in APEX knowledge a plus

SalesForce Administrator and Service Cloud Certification are required

US Citizen or a Permanent Resident

Must be able to successfully complete government background investigation

Preferred Requirements

Strong communication skills, both written and oral. Has the ability to communicate technical concepts to non-technical audiences

Ability to analyze complex problems and develop appropriate solutions under pressure

Ability to work effectively in a small team-oriented environment, mentor and support additional IT team members

Experience working in Agile teams

Test-driven development and continuous integration experience

Salesforce Administrator certification

Experience leveraging and configuring Salesforce AppExchange products to develop a solution.

Experience with Lightening UI and Lightening Service Console Configuration.