"The business analyst is responsible for supporting requirements definition, solution design, configuration, and deployment of Salesforce. The BA will need excellent analytical and problem-solving skills coupled with the ability to identify, document, and recommend answers to complex business problems. Accuracy and clarity are vital.

Responsibilities:

Participating in client workshops to discover, define, and prioritize requirements.

Analyzing the existing business & system domain then recommending changed or new business processes.

Documenting requirements concisely and precisely using your technical knowledge to translate those requirements into a clear system design.

Developing and maintaining essential documentation: functional specifications, user stories, design documentation, and Salesforce configuration workbook.

Creating and managing the execution of tests cases.

Defining and delivering training for end users and system administrators.

Helping the project manager define success criteria, scope, schedules, and deliverables for the engagement.

Qualifications:

Excellent verbal and written communication skills

Attention to detail

Experienced in system and business process modeling.

Preferred 4+ years of experience as a business analyst with experience of all stages of the software development lifecycle

Preferred 2+ years of experience in Salesforce implementation

Hands on Salesforce configuration experience

Experience in Sales Cloud, Service Cloud/Communities and Lightning implementation

Practical knowledge of other CRM software (Oracle, SugarCRM, Rightnow, Dynamics, ACT!, etc.)

History at another consulting firm and/or time spent within a large enterprise

An appreciation of different delivery methodologies (waterfall, flavors of agile)

Preferred business domain expertise in financial services industry

Certifications:

Must:

Salesforce Admin

Plus one additional Salesforce certification

Preferred:

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Platform AppBuilder

Salesforce Identity and Access Management Designer

Salesforce Sharing and Visibility Designer

Additional Salesforce certifications

IIBA Entry Certificate in Business Analysis (ECBA)

IIBA Certification of Competency in Business Analysis (CCBA)

IIBA Certified Business Analysis Professional (CBAP)

IIBA Agile Analysis Certification (AAC)

IQBBA Certified Foundation Level Business Analyst (CFLBA)

IREB Certified Professional for Requirements Engineering (CPRE)

PMI-Professional in Business Analysis (PBA) Certification

CSPO Certified Scrum Product Owner

Job Requirements:

Must:

Salesforce Admin

Preferred 4+ years of experience as a business analyst with experience of all stages of the software development lifecycle

Preferred 2+ years of experience in Salesforce implementation

Hands on Salesforce configuration experience