**Must be able to work rotating evenings and/or weekends if work demands**

The Business Analyst will provide the Sales Call Center support for daily tasks and functions related to Call Center Reporting and Client/Lead Management. The Business Analyst will oversee the reporting, lead management, monitoring and tracking of all outbound Call Center activities. Ensures proper analysis, timely delivery, operational and cross functional impact, communication, and risk management
Essential Job Function:

• Responsible for monitoring Outbound Telemarketing Campaigns and gathering necessary information and/or data to provide analysis for call center/Sales needs. Must be able to identify and expedite issues through the proper channels.
• Monitor call queues: Review trends and discrepancies in Sales Related Call Results to help better improve our outbound marketing approach
• Monitor Call Recordings- Ensure that all calls are reflecting the true call result given, and relay any discrepancies
• Provides analytical support for special projects: Including Outbound Campaign KPI monitoring and Individual Performance based reports
• Work with Key Departments to ensure all functions within the Call Center are operating; Identify these key departments based on the problem/issue to ensure proper resolutions.
• Assist in the transition from Interaction Intelligence based Dialing system to Sales Force Based Dialing System.

Job Requirements:

• Proficiency with Microsoft Office Excel, Business Objects
• Minimum of 1 year in Business Analytics
• Knowledge of Sales Force Systems
• Skills in complex problem solving, judgment, critical thinking and decision making.
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Ability to organize information and have attention to detail and accurately follow procedures.
• Ability to QC your own work
• Must be able to work rotating evenings and/or weekends if work demands.
• Performs any other related duties as required or assigned

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID: 2767
Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life insurance
• Paid Time Off

Schedule:

• Monday to Friday

Experience:

• Salesforce: 1 year (Required)
• business analytics: 1 year (Required)

Application Question:

• Please confirm the best email to reach you.

Work Remotely:

• No