Thank you for considering a career at Conduit Health Partners!

The Business Technical Systems Analyst will play a key role in strategizing, developing and implementing long-term best-practice solutions through technology. They will provide business and IT system analysis to support complex business processes and IT systems within the organization. This individual will maintain a thorough understanding of strategic and technological roadmaps. They will contribute to strategy decisions and partner with IT and operational leaders to drive execution according to those plans. An integral part of this role is to work with operational leaders on technology optimization, workflow design, and solution implementation. This individual will be responsible for assisting with education development, operational process improvement, researching and identifying technology best practices, expediting root cause technology solutions, change management, and reporting results.

Essential Job Functions

Gathers IT and operational new business development requirements by analyzing technology and operations, assists with determining project scope, documenting results, and communicating clearly and effectively to stakeholders. Acts as a liaison between the technical development team and stakeholders to ensure all requirements are met.

Analyze business and IT system processes and recommend best practice changes to policies and procedures, troubleshoot issues and recommend solutions, assess change impact on business processes, and develop process flows.

Provide subject matter expertise in the business area(s), providing operational knowledge as well as functional IT system knowledge to assist stakeholders with setting business priorities, meeting goals, and strategic growth.

Leading and/or participating in business discovery sessions, developing IT requirements, functional IT system analysis and design, IT system review and test, develop process flows, review and developing training materials and user guides, troubleshooting business problems and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed.

Regularly works with clinical staff to optimize technology and service. Acts as a technical expert to assist with identification of best practice in order to support customer and business needs.

Responsible for the oversight and management of technology systems utilized within the organization and coordinates any required internal or external vendor services.

Required Minimum Education:

4 year/ Bachelors Degree

Specialty/Major:

IT, Business or related field.

Preferred Education:

Graduate Degree (Masters)

Specialty/Major:

IT, Business or related field.

Licensure/Certification Preferred:

Business Analyst Certification

Minimum Years and Type of Experience:

3-5 years of experience in related CRM, Contact Center, and/or healthcare environment Information Technology.

Other Knowledge, Skills and Abilities Required:

• Organizes and manages multiple priorities.
• Ability to learn and develop a strong understanding of clinical process with the ability to apply clinical knowledge to functional IT process.

Other Knowledge, Skills and Abilities Preferred:

Experience in at least one of the following industries is preferred; healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS. Experience in at least one of the following IT systems is preferred; Epic, Salesforce, Cisco & CTI or Systoc/PureOHS

Conduit Health Partners is an equal opportunity employer.

We’ll also reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• An employer-matched 403(b) for those who qualify
• Paid time off
• Educational Assistance
• And much more

Scheduled Weekly Hours:

Work Shift:

Department:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].