About Aggreko Plc

Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed.That’s why at Aggreko, we work ‘round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it – all powered by our trademark passion, unrivalled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth.Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe.

Your Key Responsibilities

• Lead a function in delivering high quality robust and resilient service & support delivery across Aggreko’s Salesforce platform
• Define, own, communicate and implement Salesforce CoE roadmap.
• Working with our Enterprise Architect, ensure project designs meet our design standards as part of our ongoing programme for Salesforce growth
• Agile delivery of high quality small changes and enhancements and small projects.
• Support for CI initiatives and macro plan project delivery
• Working with our Architecture team, help shape, maintain and deliver a roadmap for Sales/CRM, FSM and CPQ Services
• Development and support of associated business processes
• Engage and influence stakeholders to ensure services remain aligned and relevant to business priorities
• Build the capability of the team to deliver the above
• Engagement with, and effective management of, appropriate 3rd party suppliers
  

Indicative Performance Measures / Key Inter Dependencies

• Service SLAs & availability
• Customer Satisfaction (CSAT)
• Small change & enhancement lead-time & backlog
• Milestone delivery to time, cost & quality
• Capacity plan agreed – tech & resource
• Be Heard survey scores
  

Sounds like you? Here’s what you’ll need to demonstrate:

Education / Qualifications

• Degree qualification or equivalent experience
• Salesforce Certifications are desirable
• ITIL Foundation Level Certified desirable
• Project management qualification desirable (APM, PRINCE 2, or equivalent)
• Six Sigma Black Belt desirable
  

Professional Skills / Experience

• Significant experience of managing teams with a proven track record of delivery
• Excellent knowledge of the application lifecycle, project delivery, and agile techniques
• An understanding of the local power rental and power projects business is desirable
• Knowledge of best practice in Sales and CRM Services
• Proven experience in driving continuous improvement initiatives
• In-depth knowledge of Salesforce application
• Previous experience of Salesforce Implementations
  

Personal Skills / Experience

• Excellent leadership skills – able to shape strategy, and build capability
• Excellent communication and influencing skills
• Excellent stakeholder management skills
• Capable of shaping a team to best support and configure a SAAS application (Salesforce)
• Strong delivery capability – able to get things done, and perform under pressure
• Able to manage and develop people and hold them to account
• Commercially astute and able to performance manage suppliers
• Able to analyse and use data to drive decision making
• Proven experience in supporting a business critical application
• Strong prioritisation and organisational skills are essential
• Analytical, resourceful and self-motivated individual
  

What role is the successful candidate likely to be carrying out at present?

Team Leader, Senior Analyst (Sales & CRM) or Project Manager.

The People You’ll Work With

• Internal Sales and CRM team
• ATS Senior Management team
• Internal ATS teams, specifically Architecture team
• Business stakeholders
• External SI Partners.