About Carrus

We help people improve their lives and advance their careers through exceptional, online healthcare learning. Our two training and continuing education solutions, CareerStep and CareerCert, are designed to meet the distinct needs of future and current healthcare workers.

CareerStep provides online healthcare training for people who are training for their first jobs in the field, working to advance their careers, or educating classrooms of potential professionals. CareerStep programs are user-friendly and accredited, so learners can quickly gain the knowledge they need to start improving peoples lives (beginning with their own).

Through accredited courses and comprehensive programs, CareerCert helps practicing healthcare professionals close skill gaps, obtain certification and licensing, and stay up to date on the latest and best treatments and techniques. CareerCert is raising the level of professional learningfor the health of patients, for the health of careers.

Haven't heard of us yet? You will! Check us out at Carruslearn.com

NOW.. about the job

Have a direct impact

The Salesforce Community Cloud Admin will drive the creation, maintenance and improvement of the Carrus Community programs. The Community Admin is accountable for delivering an improved experience for both internal and external members, while automating processes and managing integrations to other business systems.

Carrus is experiencing strong growth with the community still in its infancy. The right candidate will have a unique opportunity to greatly accelerate this growth by creating a first-class, scalable experience for customers, vendors and employees alike. This is a critical strategy for our future.

The ideal candidate must have solid experience in requirements analysis, solutions architecture, project management, and skills to customize SFDC in a way that allows scalability. The candidate should be business savvy with a passion for customer success/experience, and possess a strong ability to work both independently and collaboratively.

A day in the life

30% Business Requirements and Operations

• Proactively initiates and manages understanding business operations and goals

• Proactively initiates and manages gathering business and technical requirements and acceptance criteria

• Creates solid documentation to ensure requirements are captured and all stakeholders approve

• Creates solid project plans with deliverables, timelines and metrics

• Conducts trainings with internal business users to ensure full understanding and proper usage of tools

• Conducts trainings and/or creates training materials with external users (customers and vendors) as the target audience to help improve customer experience

60% Administrative/Technical Duties

• Works directly in SFDC to build and manage the Community using workflows, flows, validation rules, object customizations, Apex code, Visualforce, and more

• Proactively administers SFDC by setting up and supporting users, troubleshooting issues, and monitoring availability

• Consistently improves both system and operational performance by integrating business processes related to customer experience management and Community interactions

• Ensures functionality of the Community meets expectations and commitments

• Works with technical stakeholders to ensure both upstream and downstream system integrations and data flow function as expected

10% Data & Performance Metrics

• Generates and delivers monthly insights to the Operations management team with the goal of rapidly improving Community participation and performance

• Gathers data from both system and non-system sources to continually improve monthly metrics and insights

Youll be successful in this role if you have

Education/Experience

• 3+ years experience in building and managing SFDC Communities

• 3+ years experience in SFDC administration or application development

• Salesforce Certified Community Cloud Consultant preferred

• Strong working knowledge of Lightning, Apex, Visualforce, Salesforce APIs and SOQL

• Familiarity with Sales Ops, Marketing Ops, and CX operations

• Bachelors degree in computer science, software engineering, MIS or similar

• Project management certification or equivalent experience

Competencies

Communicates Effectively: You enjoy managing multiple client relationships and follow up efficiently.

Customer Focus: You are on the front line with our clients ensuring they have a strong knowledge of our product and services.

Action Oriented: You are able to creatively provide solutions to any issues our clients may have without direction.

Instills Trust: You are the front line for building a relationship with new and existing clients. You continuously gain trust by providing exceptional customer service.

Skills

• Salesforce Community

Benefits

• Insurance: Vision, Medical, Dental

• 401(k) plan with company match

• Company paid life insurance day 1

• Employee Assistance Program

• Paid Holidays

• Onsite gym

• Self-managed PTO

• Work from home option - we reward our top performers!

For more information about our company and what we do, check out our website at www.carruslearn.com.