Salesforce Consultant: Community Cloud Specialists

At Idealist Consulting, our mission is to help organizations strengthen their internal processes through the selection and configuration of the best suited technical solutions. We partner with clients, guiding them through complex projects, including adoption and configuration of Salesforce, marketing automation tools and application development. We work to empower corporate and nonprofit organizations to spend less time in the tech trenches and more time making an impact!

As a Salesforce Consultant: Community Cloud Specialist, your work will focus on customized Communities deployments. You’ll partner with clients to guide, educate, and empower clients through solution configuration and delivery; that's the Idealist Way.

Duties and Responsibilities

• Guide clients and internal teams through project life cycle

• Plan Service Cloud projects from requirements-gathering to solution design and development, testing, and deployment

• Discover Service Cloud project requirements, through empathy mapping and user story documentation

• Build business solutions that balance native and custom design including:

• Customization of new fields, objects, page layouts, list views, reports, etc.

• Automate with Workflow, Process Builder and Flow

• Validate configuration through quality testing and facilitation of user acceptance testing

• Move client data from legacy systems

• Manage data hygiene and upkeep including deduplication, owner changes

• Facilitate data migration and data mapping

• Educate clients and administrators on functionality, provide training and system documentation

• Empower clients and drive user adoption

• Collaborate with Client Success Manager and Director of Services as needed to resolve project roadblocks

Desired Experience

• 2+ years Salesforce administration with strong declarative design skills and the ability to deliver customer-driven solutions

• Proven experience with Community Cloud (certification strongly preferred)

• Previous experience as a consultant or Business Analyst

• Experience managing projects or engaging in projects with technical and cross-functional and departmental components

• Excellent verbal and written communication skills - including translation of technical requirements to non-technical individuals

• Previous experience designing and building Communities and customized Communities

• Creative and analytical thinking with a passion for solving customer problems with software solutions

• Salesforce Admin Certification (minimum requirement)

• Nonprofit Cloud Certification a plus