Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centers. We offer integrated systems and services from a single source – from consulting to design, implementation and lifetime customer service. Behind the company’s success are 2 300 employees worldwide, supporting customers in more than 50 countries.

Salesforce CRM Lead- Global Effectiveness

Location: Westminster, CO

As the leader of sales effectiveness you will be responsible for leading the efforts of a team that configures Salesforce.com, internal applications, and BI/Data while partnering with the Sales, Operations/Customer Service, Finance, Legal, Marketing, and Product Management teams to improve operational efficiency, helping us to achieve substantial revenue growth, and deliver an amazing customer experience. You should have a strong understanding of cloud based business applications, extensive experience with data management and reporting, and the ability to manage multiple projects across cross-functional teams, regions simultaneously.

YOUR RESPONSIBILITIES:

• Salesforce.com administration/configuration and reporting analytics for our Sales and Customer Support organization
• Create reports, scorecards, and dashboards to provide Sales and Customer Service KPIs for senior management; fulfill miscellaneous reporting requests
• Design, develop and maintain complex workflows rules, validation rules and custom workflows, etc.
• Audit, uncover and resolve data integrity issues
• Perform mass data imports/exports using the API or various import tools
• Collaborate with cross-functional teams of new feature technical design, technical requirements, limitations, and implementation
• Work with Business Analyst team to create and publish best practices in relation to our products and Salesforce configuration
• Support partner implementations within our internal instance
• Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
• Identify opportunities for new applications, application optimization, redesign, or development within the Sales and Customer Service teams

YOUR PROFILE

• 5 years Sales Operations/Support experience with extensive experience in Salesforce.com administration, Salesforce.com Certified Administrator/Developer strongly preferred
• 5 Years development experience with Sales Cloud, Service Cloud, Salesforce Connect, Apex code
• Experience with multi Salesforce instance development, “Hub and Spoke” experience
• Strong investigation skills, project requirements development, and documentation creation
• Experienced in integrating 3rd party systems with Salesforce preferred- phone systems, survey tools, CPQ, analytics, ERPs
• Experience leading and working with outside contracted SF developers for work related to to Salesforce projects
• Ability to coordinate with implementation partners, other IT managers, internal stakeholders and developers in providing solution suggestions and constructive feedback
• Data migration and integration experience
• Data cleansing and import/export of large volumes of data
• Ability to multi-task, and handle urgent interrupts, bug fixes, problem solve, and manage projects with high level of professionalism
• Scrum and/or Agile experience, working and managing a project management system for reporting on work history, work status, and maintaining work assignments associated with sprint schedule.
• Excellent verbal and written communication skills
• Fluency in Microsoft Office applications, especially Excel, PowerPoint, and Word

Minimum Qualifications:

• BS Degree in Information Technology, Business Administration, and/or related field desired

Desirable but not Essential:

• MBA or Masters in Information Technology

WE OFFER

Swisslog offers challenging work in a globally networked environment as well as competitive base salary, comprehensive benefits including health/dental and above-market 401K!

OUR EMPLOYEES DELIVER SOLUTIONS. OUR SOLUTIONS DELIVER RESULTS.

Swisslog is an EEO Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity

Swisslog’s FMLA policy can be found at:
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at [email protected].

Contact
Andy Levine
Talent Acquisition Manager