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Salesforce Customer Success Manager  

United, Pennsylvania

POSTING DATE
2020-08-17 00:00:17 
COUNTRY
United states 
RELOCATION PROVIDED
No  
REMOTE WORK?
No  

Job details  »

3.7| || Quick Apply |Full-time|4 hours ago| Full Job Description Smarter Thinking. Real Results. Technology consulting has been our story for over 14 years. Companies from all industries partner with us for our innovative mindset to help them digitally transform to create market advantages, become resilient, and prepare for what’s next. With us, the possible becomes actual. We provide strategic and innovative consulting services focused on Digital Experiences, Engineering, Automation, Data and Analytics, and Salesforce solutions. Saggezza consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries. We are chartered to do one thing, and one thing only – to bring enabling technology to our clients that allow them to move their business forward. The Role We are looking for an outstanding individual to help support the growth of our Salesforce Practice. We are seeking a professional who has demonstrated high academic/professional achievement, leadership, communication skills, and has a strong interest in consulting. From a cultural perspective, we look for individuals who possess the following qualities that will contribute to our success and the success of our clients: Entrepreneurial spirit: We seek individuals who enjoy contributing to the growth of an organization and who show commitment to the success of their team. Problem-solving skills: Individuals at our company have well-honed analytical skills coupled with business acumen to structure problems, deliver solutions, and communicate insights. Drive: Our team sets ambitious goals and seeks energetic professionals, enjoy a fast pace environment, and thrive in taking on responsibility. If this sounds like you, Saggezza might be a great fit for your career. Key Responsibilities Lead multiple client engagements and associated activities (e.g., planning, budgeting, resource mobilization, deliverable definition and work product) Manage engagement economics (e.g., fee negotiations, invoicing, receivables and collections) Conduct risk management and mitigation activities for owned accounts Manage all client engagement activities (e.g., day to day interactions with executive management and sponsors, point of view presentations, opportunity research) Develop and maintain contact with top decision makers at key clients to develop potential opportunities Create solutions and methodologies required by the practice to maintain competitiveness Take an active role in the development of practice resources (e.g., counselor or coach for less experienced practitioners) Required Qualifications 10+ years in a consulting function Minimum 5 Salesforce full life cycle implementations Consulting background with experience managing 2 large-scale Salesforce implementations including technical solution delivery, functional and technical team performance and project financials Experience with Sales, Service, Marketing and Community Cloud platforms Demonstrated business development ability (e.g., maintain client decision making relationships, organize and lead pursuit teams, participate and lead proposal development efforts Ability to leverage onshore and offshore teams for cost effective presales and delivery efforts Demonstrated success delivering multiple programs simultaneously while cultivating client relationships Effective oral and written communication skills Client-facing presentation and consultative interaction skills Proficient in PowerPoint, Word, Excel; experienced with Visio and MS Project Effective analytical and quantitative skills with attention to detail Ability to function independently Ability to work in a team environment Bachelor’s Degree Master Degree is a plus This role is open to remote workers Travel Requirements Willingness to travel up to 80% Certifications Certified Salesforce Sales Cloud Certified Service Cloud Consultant Don’t tick all the boxes? Don’t worry about it: we still want to hear from you if you think you’re the right person for the job. Why Join Our Team? Diverse culture, experiences, and skills. Our nurturing and supportive environment fosters collaboration across the entire organization. We are not hierarchical but operate as a flat surface where every opinion matters, ideas are cultivated and innovation is encouraged. At Saggezza, we are fortunate to have a strong mentorship program that provides every one of our employees the ability to thrive professionally and personally. We are only as good as our people. Saggezza, Italian for wisdom, is rooted from the perspective that knowledge is power. We create thought-leaders who are constantly exposed and trained in different technologies in the ever-evolving world of software development. We welcome innovators with entrepreneurial spirits to grow with our team. Consulting Magazine - Fastest Growing Firms 2019 Built-In Top Places to Work in Chicago 2020 Best and Brightest Companies in the Nation 2019 and 2020, Best and Brightest Companies in Milwaukee 2020 and Best and Brightest Companies in Chicago 2020 Saggezza is unable to consider any candidates under a Corp-to-Corp agreement (C2C) at this time. Please ensure all applicants have full authorization to work in the United States.  Saggezza is an Equal Employment Opportunity Employer: We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. Powered by JazzHR gsMKPVASBj | Quick Apply

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