4.0| ||Full-time|3 hours ago| Full Job Description The Salesforce Customer Success Representative role has a primary focus on customer service, serves as frontline application support for all Salesforce users, and understanding of application function/potential modifications, research use cases, and training. What you will be doing: Serve as part of the Salesforce Support Team, the first point of contact for customers seeking assistance with Salesforce Monitor and respond quickly and effectively to requests received through W&D’s Salesforce internal support queue Take ownership of assigned Cases and follow through to satisfactory outcome for the customer Provide application support to users, including troubleshooting, researching application functions, recommending configuration improvements of an application, providing documentation and training to users Assist Product Management in helping to review and clean datasets to improve system quality Work with Product Management to maintain process documentation and assist in the maintenance and upkeep of user knowledge base Elevate recurring issues to Product Management to find ways to improve the overall functionality and customer experience Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, often in combination with travel Other skills related to building a career in customer success! The education and experience we’re looking for: Bachelor’s degree preferred 1+ years of related experience, ideally providing user support for an application with at least 100 users Salesforce or commercial real estate experience a plus What skills you should have: Communicate technical information effectively to non-technical employees Strong organizational skills, and detail-oriented Strong time management skills In some situations, emergency tasks or maintenance tasks may require working outside of normal hours Strong communication and reporting skills Possesses a high level of integrity Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders Still reading? Then we think you should apply! EEO Statement Walker & Dunlop is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law. SPAM Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.