Salesforce Customer Support Data Entry Rep

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Salesforce Customer Support Data Entry Rep

Pleasanton, California

POSTING DATE
2020-09-24 00:00:25

COUNTRY
United states

RELOCATION PROVIDED
No

REMOTE WORK?
No

Job details »

Pleasanton, California
Skills : SAP,Other,management,plc,research,ant,Salesforce, Communication, CRM, COM, Compliance, Business,Microsoft Office
Description :

Description:

Demo Support Specialist (Contractor) – Medical Aesthetic Devices (CoolSculpting & DiamondGlow)
Demo Support Specialist (DSS) is an entry level position in charge of managing demo related cases, serial number verification and alignment. DSS primarily completes the closure of SFDC demo equipment cases in a timely, accurate and professional manner. DSS fosters strong relationships with Customer Operations team creating positive interactions and building bridges.
The employee must conduct their work activities in compliance with all internal requirements and with all applicable regulatory requirements.

Main Areas of Responsibility:

Managing cases – open, review, align and close
Handle and complete the request documented in the case
Match duplicate cases, change case type and close
Review and verify serial number alignments
Maintain SFDC to contain updated customer and field personnel information
Partner with MAD Lead to research inquires to identify and resolve concerns in a timely matter
Perform other related duties as assigned.

Requirements:

Experience with SAP/CRM and/or other order management systems
Working knowledge of MS Office and SalesForce.com
Medical Device or Pharmaceutical experience
Associate degree or equivalent combination of education and experience.
1 year of Customer Service

SAP,Other,management,plc,research,ant,Salesforce, Communication, CRM, COM, Compliance, Business,Microsoft Office

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