COUNTY OF LOS ANGELES- INTERNAL SERVICE DEPARTMENT

STATEMENT OF WORK

ISD – SUPPORT FOR CCMS / SALESFORCE DEVELOPER

A. OBJECTIVE
Los Angeles County (County), Internal Services Department (ISD), Information
Technology Service (ITS) is seeking to obtain the services of one (1) Consultant at
the level of Salesforce Architect/Developer, with a specialty in guiding the
maintenance, enhancement, and migration of applications and application interfaces
developed in and residing on the Salesforce cloud-based platform.

B. BACKGROUND
In the first quarter of fiscal year 2020/2021, the Los Angeles County Public Defender
(PD) will implement a new Client Case Management System (CCMS) to be hosted
on the Salesforce cloud-based platform. ITS Customer Application Branch (CAB) will
be responsible for the maintenance and support of the CCMS. During the initial rollout and for a period of six (6) months, it will be critical that CAB technology staff be guided and supported by an experienced Salesforce Consultant. This initial period of guidance and support will ensure that CAB technology staff receive adequate knowledge transfer and experience to provide years of ongoing support for the
CCMS. CAB technology staff have received training in the concepts and methodologies
surrounding Salesforce development practices, but seeks to implement those
techniques, expand existing knowledge, and deliver appropriate support utilizing this
new technology. Implementing this newly acquired training shall require the
assistance of one skilled Salesforce Consultant with experience in modifying existing
applications, interface, design and implementing Salesforce-based applications.

C. DESCRIPTION OF WORK/DUTIES

The Consultant shall work closely with the Project Manager (PM), project team,
technical staff, and key stakeholders to complete all assigned tasks. The PM will be
responsible for reviewing all assigned tasks, providing feedback or revisions and
upon finalization, will be responsible for their approval.

The Consultant shall perform all of the following:

• Meet with the PM to develop a project plan, identify gaps in current service
delivery processes and establish goals for customer outreach.
• Meet with the PM to review the CAB existing Salesforce skill level.
• Identify additional technical representatives that will be suitable for inclusion in
CAB’s required support team.
• With input from the PM, shall identify six (6) critical system components of the
CCMS as candidates for teaching the architecture, standards, and
methodologies used in the development of these components. Consultant shall
analyze and document each component for use in training the CAB
development team.
• Develop exercises and training recommendations to ensure the CAB
development team learns each of the six (6) identified critical components.
• Meet with the CAB development team to establish strategies and goals related
to completing existing service requests and incident management requests.
• Conduct daily meetings with the CAB development team to ensure that
recommended strategies and goals are used when completing assignments,
tasks and service delivery processes.
• Establish metrics to track CAB development team progress during and after
this engagement. Metrics will focus on team productivity, system knowledge,
and technical proficiency in the CCMS environment. Metric Reports shall be
provided on a monthly basis.
• Developing documentation to assist users.
• Design Training Documents.
• Develop a cooperative environment that fosters knowledge sharing.
• Provide technical guidance and mentoring to others in areas of expertise
• Participate in daily Agile standup meeting to discuss what work was done
yesterday, what they’re working on today and any questions that come up.
• Participate in bi-weekly Sprints for product planning, development, review and
release.
• Conduct regular Agile reviews and retrospectives to make sure work is being
delivered at a consistent quality.
D. EQUIPMENT
County-owned equipment will be provided to the Consultant to perform his/her work
assignment. This equipment must be safeguarded from theft and damage and is to
be used exclusively for County business. Upon completion or termination of this
Work Order, the equipment must be immediately returned in working condition to
the WOPM. ISD will not compensate for mobile phone usage.

E. MINIMUM QUALIFICATIONS
The Consultant must meet all the following qualifications:
1. Salesforce Certified Platform Developer II or Certified SFDC Application
Architect or Certified Technical Architect. Documentation must be provided
with bid response.
2. Five (5) years of experience within the last seven (7) years with working
knowledge of Salesforce Object Query Language (SOQL).
3. Five (5) years of experience within the last seven (7) years working on project
design and development using Salesforce.
4. Four (4) years of experience within the last six (6) years building applications
on Salesforce community cloud.
5. Four (4) years of experience within the last six (6) years developing
applications using Lightning Component Framework.
6. Four (4) years of experience within the last six (6) years using Salesforce Data
Loader for Integration/Data.
7. Four (4) years of experience within the last six (6) years working on projects
utilizing agile project management methodologies. Provide a work sample
to verify this qualification with bid response.
8. Three (3) years of experience within the last five (5) years creating integration
points between Salesforce and other business systems.
9. Five (5) years of experience within the last seven (7) years developing and
customizing Salesforce applications using Apex, JavaScript, NodeJS,
Visualforce, and Force.com APIs.
Resumes submitted must contain clear evidence that above requirements are met.
Candidates are expected to provide names, telephone numbers and emails of persons
who can substantiate any/all experience and job performance. References will be
verified.
- END OF STATEMENT OF WORK/ WORK ORDER SOLICITATION -