Covid-19 Statement

"We are committed to our candidate's recruitment and onboarding experience, this means the hiring (and potentially onboarding) for this role will be done completely remotely. We will work with our candidates to make this process as smooth and accessible as possible."

Role Context

This role exists to help the NCS Trust build and implement a redesigned Salesforce custom application (Sales, Service and Marketing Cloud), and to Sales, Service and Marketing Cloud in our Salesforce instance on an ongoing basis.

The Salesforce deployment is at the heart of our future infrastructure, and the role will be vital in helping us to get the most out of the implementation. The successful applicant will have a combination of technical and soft skills required to ensure the needs of our users are met by our system.

Key Responsibilities

Act as the main resource for releasing new functionality and fixes into our live environment, following existing structures and processes for our development and staging environments and continuous integration.

Work with management, business analysts, strategic planning, and end-users to create and manage complex workflow rules, data validation, and triggers.

Create and document application requirements by working together with business analysts and those involved in the development of new functionality.

Contribute to our development and configuration function by becoming a technology ambassador for this product, demonstrating its use cases, and ensuring NCS get the best return on its investment by using the platform to its fullest extent.

Work alongside the development team to their standards making sure that the use of development tools is standardised and meets best practice. This includes using Jira, GIT, and other relevant tools we approve. To ensure the quality of our development you’ll be creating sandboxes and making sure best practice is followed.

Create and maintain documentation on processes, policies, application configuration, and help related materials for users as database applications are developed.

Manage compliance with applicable standards to make sure that our solution is compliant from a technical perspective. Comply with standards set by Information Management & Security to make sure we are using the product in the safest way, and at the appropriate risk level.

Core Competencies

• Influencing - uses different communication channels, develops reasoned arguments, establishes bonds with others
• Adaptability - accepts the need for change, maintains a positive outlook and projects credibility
• Leading Self and Others - collaborates with others, analyses information to inform decisions seeks opportunities to develop
• Solving Problems - identifies basic hypotheses, produces imaginative responses to problems, understands NCS’ strategic objectives
• Delivering Results - understands standards and procedures, manages own workload effectively, will go beyond the normal scope of the job
  

Role Specific Competencies (SFIA)

• Programming/software development PROG - Level 4
• Porting/software configuration PORT - Level 3
• Release and deployment RELM - Level 4
• Application support ASUP - Level 5
  
  

Essential

Experience and qualifications:

• Minimum of 2 years of experience working in the Salesforce platform.
• Experience of managing and communicating releases essential.
• Good written and verbal communication skills, with an ability to engage other stakeholders and user groups as appropriate.
• Excellent interpersonal skills and an ability to communicate across teams.
• Strong Salesforce configuration skills and experience of delivering functionality against user stories.
• Experience of working alongside a development team escalating issues and functionality if needed.
• Salesforce certification in relevant areas.
• Experience of using development tools
  

Desirable

• Experience of Lightning configuration is an advantage.
• The experience of working within the NCS ecosystem is a definite advantage.
  
  

Further Information

Offer type: This is a full-time, 6 months Fixed-Term Contract

Remuneration: Salary for this role is competitive, dependent upon skills and experience.

Location: This is based in our London office, W14, however, we are currently working remotely until further notice.

Your personal data will always be treated in confidence. NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people. All appointments are made on merit.

NCS is a disability confident committed employer - please contact us if you have any queries.

We want our candidates to come across in their best light, if there's anything you want us to be aware of to help you do this during the recruitment process please let us know in a covering letter or make our recruitment team aware when they contact you.