About Blue Cross

At Blue Cross, we understand the importance of finding a job that you truly enjoy — at a company that shares your values. We’ve made it easy to feel good about working at Blue Cross by encouraging volunteerism, valuing diversity and offering the flexibility you need to live a balanced life. We offer a suite of comprehensive medical and dental benefits as well as competitive pay, flexible work schedules and generous personal paid time off in addition to 20 hours of volunteer paid time off each year. We look forward to serving Minnesotans over the next 80 years and beyond. Join us and make a healthy difference through the work you do every day.

How Is This Role Important to Our Work?

The position will serve as an administrator and business system analyst within the Salesforce platform. This role will enforce SFDC architecture, design standards, data integrity and security standards, and handle administrative tasks and system configuration such as managing security roles, updating page layouts, creating dashboards, and importing data. This role will develop a close working relationship with business stakeholders, understanding their business processes, and how the Salesforce system solution can support those processes. This role will translate business requirements into system requirements including facilitating requirements gathering sessions, writing user stories, assisting with business acceptance testing, managing change requests, and training end-users. This role will also work closely with Salesforce developers and others in the IT team to help resolve user issues and incidents.

A Day in the Life:

• Responsible for SFDC APEX development and administrative activities for a salesforce instance used by Sales, Service, and Operations departments. The instance uses Sales and Service Cloud Lighting along with several Salesforce add-ons such as CPQ and Conga.
• Manage and develop APEX code, complex data integrations, user and data security requirements, including user access requests and user permission control, including profiles, permission sets, role hierarchy, field level security, and sharing rules.
• Handle Salesforce APEX development needs and administrative needs including creating new records and fields, updating page layouts and list views, creating reports and dashboards, importing data, etc. Manage user issues, and requests for help.
• Responsible for managing data integrity and increasing user utilization. Responsible for managing general intake requests, enhancement requests, and scheduled maintenance tasks.
• Facilitate regular Stakeholder governance meetings, communicating information about cross business Salesforce initiatives, and working with business stakeholders to prioritize incoming enhancement requests.
• Contribute innovative solutions while utilizing best practices, design standards, and governance.
• Identify opportunities to optimize Salesforce capabilities and fine tune business process and procedure.

Nice to Have:

• 2+ year APEX development experience
• 1+ year experience on large-scale SFDC projects in the healthcare industry.
• Salesforce.com System Admin Certification (ADM-201).
• Proficient with Microsoft Office Suite, JIRA.

Required Skills and Experiences:

• Bachelors degree and 8 years work experience or 12 years work experience in lieu of a degree 5 years of experience of working with SFDC as an administrator, or as a business analysis or project manager within CRM projects.
• Worked in an organization of 100 or more users with experience providing user support, training, and data cleanup and/or data migration to and from Salesforce.
• Strong understanding of release management and change control processes.
• Strong project management, project planning, execution skills, and organization skills.
• Results-oriented, timeliness, attention to details and accuracy.
• Excellent people management skills with the ability to influence a range of audiences.
• Excellent analytical, diagnostic and problem solving skills.
• Experience with software development delivery methods (Waterfall, Iterative, Agile).
• Ability to work collaboratively within a team environment and deliver to aggressive timelines.
• Strong written and verbal communication skills with ability to fully understand and clearly articulate business requirements into functional features.
• Ability to develop strong business relationship, drive innovation, and establish best practices and processes.
• Proven skills in analytical thinking, initiative, multi-tasking, teamwork and cooperation.

Make a difference

Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.