If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

• Current WGU Employees must have their application submitted by August 21, 2020 to be considered for this role.
  

Responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. Communicates project information to client, project manager, or other design personnel working on projects. Maintains good working relationships with clients and staff. Writes and maintains complete documentation. Supports team members and ensures established goals and deadlines are met. Keeps management informed of status and significant problems.

 

Essential Functions And Responsibilities

• Meet with the business to determine functional and technical requirements and participate in application design, configuration, testing and deployment 
• Perform configuration and customization of the Salesforce.com platform. 
• Participate in efforts to develop and execute testing,  training  and documentation. 
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans) 
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform 
• Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc. 
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts. 
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance. 
• Act as a point of escalation for Service Desk and NOC ticketing for advanced issue resolution. 
  
  

Knowledge , Skill and Abilities

• Project designs and plans are creative, employ useful technologies, meet deadlines, and fulfill goals and requirements.
• Project estimates are well-researched and accurate.
• Project testing procedures are effective and timely. Results are well- analyzed and problems are corrected.
• Good communication and working relationships exist with clients and co-workers. Concerns are promptly addressed and any problems effectively resolved.
• Management is appropriately informed of area activities and of any significant problems.
• Company policies and procedures are closely followed.
  
  

Qualifications

Minimum Qualifications :

• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Experience working on Salesforce platform
• Automation testing background (Selenium )
• Experience with Agile development methodologies such as XP/SCRUM  
• Good understanding of issue troubleshooting and performance tuning
• Commitment to quality through the ability to translate complex technical requirements into functional software using best practices to write high quality code
• Excellent verbal and written communication skills
• Bachelor of Science Degree in Computer Science, Information Technology or related field
  
  

Preferred Qualifications

• Software engineering skills with Force.com Platform (Lightning, Apex,  VisualForce , SOQL, Unit Testing) 
• Software engineering skills with Java SE & EE (Java, JSF, SQL)
• Experience and expertise in core web technologies including HTML5,  Javascript  and jQuery  
• Experience in working with CI/CD platforms ( Copado , Jitterbit)  
• Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools  
  
  

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.