We are in Critical need of Salesforce Health cloud Support Analyst for Fulltime hire in Louisville, KY .

Role : Salesforce Health cloud Support Analyst

Location : Louisville, KY

Duration : FTE Hire

Job Description : 

Should be able to handle issues on different salesforce products such as

• Salesforce Health Cloud

• Salesforce Service Cloud

• Heroku

Should be able to understand business processes and help business.

Should be able to triage/troubleshoot issues and work on incidents.

Should be able to work on improvements and prepare technical documentation.

Should have excellent communication skills.

Should be available for on call during non-business hours including weekends.

Should be able to co-ordinate with Offshore & Nearshore teams.

Should ensure that SLA’s are met for incidents/Problems/Jobs and urgent issues.