POSTING DATE
2020-09-14 00:00:23
2020-09-14 00:00:23
COUNTRY
United states
United states
RELOCATION PROVIDED
No
No
REMOTE WORK?
No
No
Job details »
Rackspace is seeking a Marketing Cloud Engineer to join our team in a client-facing role that combines technical responsibilities and traditional consulting elements. The Marketing Cloud Engineer will be involved in the post-sales, implementation, customization, integration, and managed services stage of Rackspace’s services and solutions, and act as the technical adviser in the pre-sales/discovery process.
Responsibilities
- Participate in solution design, documentation and delivery efforts by leveraging SFDC, Pardot, Social Studio, Salesforce Marketing Cloud, and other toolsets
- Complete and co/implement a configuration workbook
- Collaborate with a team of Architects, Developers, and Project Managers to determine the most appropriate technical strategy and designs to meet business needs and understand and create key marketing campaigns and solutions
- Share best practices and be consultative to clients throughout the duration of the project and act as a trusted partner
- Create, communicate and execute deployment plan
- Manage client expectations and maintain communication throughout the course of the project.
- Engage with customers on additional requirements and business needs
- Lead the UAT efforts
- Map and load data into Salesforce Marketing Cloud
- Assist in defining required features and mapping Marketing Cloud features to the client business processes
- Serve as a subject matter expert in SFMC technology including SSJS, HTML, CSS, AMPscript, and SQL
- Hands-on development for dynamic content projects related to email
- Leverage Salesforce Marketing Cloud tools and scripting language to deliver highly dynamic and personalized content
- Follow general marketing best practices and expertise to the clients
- Participate in the creation and documentation of end-user requirements of new and/or existing customer application implementation projects
- Create and maintain system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc.
- Train clients on Salesforce Marketing Cloud in relation to their business processes and best practices
Required Skills & Experience
- Prior experience within a consulting environment is a must
- Ability to balance multiple clients and projects simultaneously
- Ability to work autonomously, manage your time, and make judgments that are in the best interest of our clients and Rackspace
- Knowledge of business drivers and a demonstrated understanding of how they influence the design
- Prior experience working with a delivery team to understand and create key marketing campaigns and solutions
- Strong experience and knowledge of the following languages: SSJS, HTML, CSS, AMPscript, SQL, and FUEL
- Experience executing solutions with Salesforce Marketing Cloud and leveraging APIs and ETL tools
- Experience executing and developing relational data through Data Extensions and the ability to map and load data into Salesforce Marketing Cloud
- Experience in the creation and maintenance of system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc.
- Experience with partner applications from the AppExchange
- Active Salesforce certifications are required
- Work with the Service Delivery Leadership Team and fellow technical architects to continuously improve and expand the Rackspace solution set
- Candidate must have the unrestricted right to work in the US without requiring sponsorship
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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