Job title: Salesforce Marketing Cloud Systems Specialist

On-site/Remote: On-site

Locals required: no

Location: Indianapolis, Indiana

Requirements:

Minimum education: Bachelor

Years of work experience: 1 year(s)

Responsibilities:

Indianapolis, IN

Systems Specialist II

Main skill set concentration is towards "Salesforce Marketing Cloud Administration" and with good to have "Salesforce Marketing development/Architecture" experience.

Certifications: Marketing Cloud Email Specialist Certification (Must have)

Marketing Cloud Administrator Salesforce Administrator / Advanced Admin

The Systems Specialist is responsible for administering and managing the applications that support our mission-critical business processes. This position will support our internal implementation of Marketing Cloud that enables us to keep in constant contact with our Customers. The successful candidate will be technically savvy and enjoy collaborating with peer groups including IT, Marketing and Tech & Products. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with internal Stakeholders on how to the most out of the Marketing Cloud platform. The candidate must be agile and able to support multiple priorities. Review support cases for technical and troubleshooting accuracy. Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved. Developing and maintaining technical expertise in assigned areas of product functionality. Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise. Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Proactively monitor and respond to Marketing Cloud system events and alerts Manages tasks and projects in a fastpaced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Required Skills:

Bachelor's degree in Computer Science or equivalent experience 2+ years prior experience Experience with Salesforce Marketing Cloud

Demonstrated analysis, problem-solving and skills troubleshooting expertise

Ability to effectively prioritize and escalate customer issues as required A

bility to multi-task and perform effectively under pressure Understanding of database concepts and data management (RDBMS) and SQL Understanding and experience reading/writing HTML Marketing Cloud Email

Specialist Certification

Desired Skills:

Proven experience or expertise in the following Database and relational data structures SQL Query assistance troubleshooting, optimizing, etc Large scale, multitenant production environments

Understanding of REST and SOAP APIs for the Marketing Cloud Software Design Lifecycle

Strong experience with AMPscript, SSJS, and other web development languages Journey Builder Automation Studio Contact Builder Email Studio Marketing Cloud SFTP Marketing Cloud Connect Salesforce

Administrator (201) Certification Experience with working with software product development team on feature enhancements Experience with working with software product development team on feature enhancements Understanding of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices Understanding of ITIL Service Support concepts including Incident and Problem Management

"Please drop me an email, If I miss your call"

Thanks and Regards,
Ali Sarwar ARAXIS SYSTEMS INC.

Cell: 757-528-2695

Email ID: [email protected]