3.9| ||Full-time|17 hours ago| Full Job Description Introduction System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data. Your Role and Responsibilities Thank you for your interest. This role is located ONSITE (after covid) in Austin, TX. There is no relocation offered and no remote option (post covid). We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace by creating professions that did not exist before the emergence of data, cloud, social, and mobile technologies. As the largest technology and consulting employer in the world, IBM is a leader in this global transformation and is just the place to continue your career. The mission of the Salesforce Platform Administrator is to be a key contributor on a dynamic team that supports the IBM Salesforce system for external and internal users with the goal of ensuring the client’s success in the system. What you’ll do: Support clients and internal users on Salesforce Service Cloud Configure changes and customization in Salesforce Service Cloud Troubleshoot and fix client reported issues Document issue progress and resolution Communicate with clients via email/cases to troubleshoot and resolve issues Update our Knowledge Base with key information Interface with product development teams while working in a newly renovated Agile space in IBM Austin You will be self-motivated and self-managed with a demonstrated analytical ability and curiosity You will learn quickly and adapt to a fast-changing environment How we’ll help you grow: Work with experts in technical support who will challenge you to imagine new possibilities and support your ideas Gain real-life experience with Salesforce Service Cloud that will not only impact IBM’s global support strategy but improve client’s experience with support around the world Provide a place where you’re proud to work and where you are motivated to produce the best results possible. No remote opportunities exist IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. CIODEM20 Required Technical and Professional Expertise A minimum of 2 plus years of Salesforce System Administration Experienced in troubleshooting technical issues Experienced supporting end users with technical issues Preferred Technical and Professional Expertise Certified Salesforce System Administrator Experience with Copado or some other Salesforce deployment tool About Business Unit The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business. Your Life @ IBM What matters to you when you’re looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. How we’ll help you grow: You’ll have access to all the technical and management training courses you need, to become the expert you want to be. You’ll learn directly from expert developers in the field; our team leads love to mentor. You will have the opportunity to work in many different areas to figure About IBM IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, unusually distinguishes IBM from other companies in the industry. Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we craft. How we collaborate. How we analyze. How we engage. Join the next generation of innovators, inventors and entrepreneurs who are crafting the very way the world works. We want the brightest minds doing work that encourages, in an environment where growth is supported. IBMers get to discover their potential, so they’re encouraged to build breakthroughs that help our clients succeed. We’re establishing teams with dynamic strengths with people who want their ideas to matter. Join us — you’ll be proud to call yourself an IBMer. Location Statement IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.