3.4| ||Full-time|11 hours ago| Full Job Description Description The SalesForce Platform System Administrator supports the development, enhancements, maintenance and operations of the SalesForce platform and its interoperability with other complex applications that support the Health Systems Quality Assurance (HSQA) division. The HSQA systems have a direct impact on the public health and safety of the State of Washington’s health care professions such as doctors, nurses and pharmacists. These systems are used by the public and local health departments, other agencies and health facilities and is the agency’s mission critical system for disaster recovery for licensing professionals and health care facilities in a natural disaster or public health emergency. Some of these systems are online applications, online renewals, medical profession and facility searches that supports the licenses over 350 credential types (individual licenses, organization licenses, construction review projects, training program and school approvals), 420,000 credential renewals and 98,000 new applications annually. This recruitment is for a full-time permanent journey level IT System Administrator within the Health Technology Solutions (HTS), Office of Solution Design & Project Support (SDPS). HTS is the central organization within the Department of Health (DOH) that serves the Information Technology (IT) needs of almost 1,800 employees and 400 IT systems. DOH has four program divisions – Environmental Public Health, Disease Control and Health Statistics, Health Systems Quality Assurance (HSQA), Prevention and Community Health – plus agency central administration. HTS is led by the DOH Chief Information Officer (CIO) who reports to the Chief of Staff. SDPS is one of four major offices within HTS consisting of a team of IT Business Liaisons, a Project Management Office (PMO) and Business Services Section (BSS). The BSS connects agency programs with IT solutions through the work of System Administrators who configure applications, business analysts who identify requirements and testers who validate those requirements are met. Important Note: Pursuant to the Governor’s Directive, 20-08, this position will be subject to one furlough day per month beginning August 1, 2020, through November 30, 2020. About the Department of Health Washington State Department of Health (DOH) works with federal, state, tribal, and local partners to help people in Washington stay healthy and safe. Our programs and services help prevent illness and injury, promote healthy places to live and work, provide education to help people make good health decisions, and ensure our state is prepared for emergencies. Benefits of Working for DOH Washington is America's Top State according to U.S. News (2019) and provides one of the most competitive benefits packages in the nation. Tumwater is a vibrant city just south of Olympia, the state's capital, with a small-town feel conveniently situated between Seattle and Portland. Tumwater enjoys the benefits of an engaged and educated community and a well-supported school system, with two universities and a community college within a ten-mile radius. DOH offers: A healthy life/work balance by offering flexible schedules and telework options for many positions. Growth and development opportunities. A wellness program that offers education, access to healthy food, and fitness classes. Opportunities to serve your community through meaningful work. A commitment to diversity and inclusion by fostering an inclusive environment that encourages all employees to bring their authentic selves to work. An Infant at Work Program that is based on the long-term health values of breastfeeding newborns and infant-parent bonding. A modernized workplace. Duties include providing: System configuration and administration or operation support services. Technical knowledge and consultation to other administrators and IT professionals. Applications Development and Systems Integration. Leadership and Support for SalesForce activities including governance, Information Architecture and Change Management. Technical and organizational leadership regarding the critical SalesForce server systems and its administration. Assistance in the development of software contracts, service level agreements, maintenance agreements, and/or service contracts. Security and data management. What we’re looking for Success in this position requires one to be a team player, defined as having a driving passion for the work, bringing humility to their job and people interactions, and understanding how their words and actions affect others. Required Qualifications Option 1: A Bachelor’s degree or higher in Information Technology program or a closely related field (engineering, mathematics, physics, etc.); and four (4) years of progressive professional experience in one or more IT disciplines**. OR Option 2: An Associate’s degree or higher in Information Technology program or a closely related field (engineering, mathematics, physics, etc.); and six (6) years of progressive professional experience in one or more IT disciplines**. OR Options 3: Eight (8) years of progressive professional experience in one or more IT disciplines**. **Applicable IT disciplines include: Application Development, Application Administration, Configuration Management, Systems/Server Management, Data Administration, IT Security, Customer Relationship Management (CRM) System Administration. AND One (1) or more combined years of recent professional experience working with configuring/administering Commercial off the Shelf systems or configuring/administering content management systems, such as SalesForce, ECM or ServiceNow. Demonstrated experience in the following: o Implementing, managing or configuring Commercial off the Shelf web based applications. o Preparing documentation including internal technical documents such as system diagrams, test cases, and user documentation and manuals. o Translating complex technical issues into readily understood concepts for staff, management, and the public. o Configuration/change management and data analysis. Application Process Intrigued? We’d love to hear from you. Click "Apply" to submit your detailed application profile along with the following: 1. A letter of interest, describing how you meet the specific required qualifications for this position. 2. A current resume. 3. Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised staff) a subordinate. Important Note: Do not attach documents that contain private information (social security number, date of birth, transcripts, etc.) or documents that are password protected. These documents will not be reviewed and may cause errors within your application when downloaded. Veterans, please feel free to attach a copy of your redacted DD214. The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of our workforce. This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. Conditions of Employment/Working Conditions With or without an accommodation, I am willing and able to: Legally operate a state or privately owned vehicle or provide alternative transportation. Occasionally work in excess of 40 hours per week and/or to adjust normally scheduled hours, which may include evening and weekends. Occasionally travel statewide to attend meeting which may include overnight stays and evening work. The duty station for this position is Tumwater, WA. Due to the COVID-19 pandemic, telework (mobile-work) is currently expected. When approved to return, the incumbent is expected to report to the duty station for work activities. An alternative work schedule may be considered upon request and supervisor approval. Telework – once returned to the duty station for work activities, may be considered upon request with supervisory approval. If you have questions, need alternative formats or other assistance please contact Skyler Jones at (360) 236-4408, [email protected], or TDD Relay at 1-800-833-6384 or 711 (Washington Relay). Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages). SUBSCRIBE to DOH Job Alerts Supplemental Information Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration. Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted. This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.