Summary

Our client is a global company within the Fintech industry. Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, our client is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

This role will work on flagship projects with global exposure. High opportunity for growth.

We are looking for a Production Support Lead for their Salesforce Platform. The successful candidate will be responsible for tracking and managing issues in Salesforce, and working with multiple teams to implement a fix. If you are looking for an exciting opportunity to work with a strong support team and directly with business stakeholders, and prefer being in the Salesforce ecosystem, we are interested in meeting you.

Responsibilities & Duties

• 5-8 years of experience in Salesforce Administration, Support or Development - Works with vendors and employees in a distributed Onshore/Offshore model - Hands on experience with Salesforce related admin responsibilities such as system
• configuration, platform services, security and data migration/manipulation. - Experience with Integration between Force.com and various systems, platforms, and
• data migration (Dataloader, etc.) - Experience with external application integration through SOAP and REST APIs and
• troubleshooting integration issues. - Examine Salesforce error and debug logs for any performance issues - Ability to understand existing Apex classes, triggers, Lightning Web Components
• and Visualforce - Look at the login history table to spot any user lockouts, excessive login errors, and
• unexpected IP addresses - Knowledge of CPQ and DocuSign required - Resolve Salesforce issue tickets and actively participate in Outage bridge meetings. - Develop support Knowledgebase to be used by the support team - Provide great customer service for users across the organization in response to
• reported issues in the production environment. - Incident and service request ticket creation, updating and closure. Familiarity with an
• incident tracking application such as HP Service Manager. - Experience with remote access tools for troubleshooting issues with end users. - Phone support skills for interactions with internal and external customers when
• needed. - Ability to handle multiple priorities and adjust workflow accordingly, including triaging
• incidents during shift. - Monitor for alerts, failures or problems. Update daily shift logs. Creation of and
• transmission of daily and ad hoc reports. - Creates and run scheduled reports, ad hoc reports and customized analytical reports
• and dashboards

Qualifications and Skills

• 5 to 8 years’ experience with Salesforce administration, sales cloud and service cloud in Lightning platform
• Experience tracking defects and new requests raised by business stakeholders
• Hands on experience debugging and resolving issues code and configuration Experience in User Management, Roles, Profiles, Sharing Rules and other security concepts
• Experience in configuration using process builders, workflows, validation rules, assignment rules, approval processes and other administrative concepts
• Working knowledge of security concepts such as single sign on, multi-factor authentication and data security (Shield)
• Knowledge of CPQ and DocuSign required
• Expertise in Data Tools such as Dataloader
• Hands-on experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN
• Hands-on experience with environment management activities such as refreshes, data masking etc.
• Experience with development technologies such as Apex/VF, Aura, Lightning web components etc.
• Integration experience using Web service technologies (Soap, Rest) and Middleware tools such as Informatica, Jitterbit and MuleSoft
• Hands on experience on Agile framework and DevOps
• Maintain Salesforce Admin and other relevant certifications and continually explore solution capabilities of the Salesforce ecosystem
• Salesforce certified administrator, certified App Builder
• Bachelor’s degree or equivalent

Must be authorized to work for any U.S employer

Job Type: Full-time

Pay: $89,000.00 - $112,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Lighting Design: 3 years (Preferred)
• Web Services: 3 years (Preferred)
• CPQ: 3 years (Required)
• Salesforce: 6 years (Required)
• DocuSign: 3 years (Required)

Education:

• Bachelor's (Preferred)

License:

• Salesforce.com Certified Administrator (Required)

Work authorization:

• United States (Required)