2020-09-11 00:00:29
United kingdom
No
No
Job details »
What is the opportunity?
This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working on or near the trading floor, this candidate will join an existing hands-on RTB (Run the Bank) production support team. This role is within the Client Technology Production Services group based in London. The overall group is responsible for, supporting various applications in the Client Technology portfolio including but not limited to:
- Client Relationship Management Platform (SalesForce with Tier1 customizations)
-
Client Financial Analytics Portal (Qlikview and Qliksense Powered)
What will you do?
- Provide user-facing front office production support for local and remote users leveraging the Salesforce platform
- Manage releases and coordinate bugs/enhancement with internal development and external vendors
- Support JAVA spring-based interfaces into and out of Salesforce running on Linux
- Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile-based development
- Influence cross-discipline teams on new opportunities in managing client intelligence
- Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks
- Responsibilities include rotational weekend release work + checks
What do you need to succeed?
- Extensive experience building, maintaining, and supporting Salesforce Sales Cloud
- Solid experience working in a production support capacity facing off, to demanding front office users at a major financial institution
- Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
- Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
- Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements
- Disciplined approach to document all processes, issues, and user stories in Confluence and Jira
- Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
- Salesforce SFDC ADM-201 certification
- Experience with BMC Control M preferred, Autosys, Tidal, or other batch scheduling platforms acceptable
- Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace (or equivalent)
- Salesforce development/architecture experience
- Bachelors degree with an in-depth understanding of Capital Markets which includes all aspects of sales revenue and CRM tools
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team at a world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work, take on progressively greater accountabilities and build close relationships with key stakeholders
- Access to a variety of job opportunities across business and geographies via internal mobility
JOB SUMMARY
City: London
Address: Bishopsgate
Work Hours/Week: 35
Work Environment: Office
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Salaried
Position Level: PL08
Required Travel(%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 10/09/2020
Req ID: 272797
