At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do to the best work of their lives.

Understanding our customers’ needs, behaviors and purchasing patterns will help us achieve our ultimate goal and drive exceptional customer experiences across our ecosystem. CRM is what ties this all together and we need you to help make it a reality. At Sonos our Salesforce footprint includes Sales/Service Cloud, Marketing Cloud (ExactTarget), and Commerce Cloud (B2B and B2C).

In the role of Salesforce QA Engineer, you will be responsible for ensuring the quality of our solutions as we support and enhance our increasingly vital Salesforce ecosystem.

About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do

• Be the Salesforce.com quality assurance technical lead working with Data Services, Product Development, Web Development, Marketing, Sales & Customer Experience.
• Work with business partners to understand requirements, define test processes, and help drive improvements to meet business needs.
• Establish best practices for configuration, development, testing & change control.
• Stay current on Salesforce releases and critical updates to proactively mitigate release issues.
• Log and track identified system problems and work with technology teams through resolution.
• Document and maintain Sonos’ Salesforce ecosystem and provide knowledge transfer to various teams.
• Train users on new functionality as part of the standard release process.
• Work with technical team members to train on complex Salesforce concepts.
• Triage and drive bug resolution with appropriate teams.
• Collaborate with business analysts and developers to prepare testing plans to ensure successful deployments.
• Own and manage both functional and regression test automation.
• Identify and define test metrics to measure product quality.
• Implement load testing to ensure platform stability at scale.
• Leverage Salesforce Tooling API and debug logs to effectively troubleshoot issues.
  
  

Skills You’ll Need

Basic Qualifications

• 5+ years experience testing software.
• Working knowledge of Salesforce.com.
• Knowledge of testing tools (Provar, Selenium).
• Familiarity with continuous integration systems, preferably Jenkins.
• Experience programming with one or more of the following languages: Python, Java Script
• Experience with version control and release tools (GitHub, Gearset).
• Knowledge of Salesforce Tooling API and Debug logs.
• Excellent analytical and problem solving skills with a keen attention to detail.
• Must be customer focused and work effectively with cross functional teams
  
  

Preferred Qualifications

• Experience with Test case management tools (Testrail,...)
• Experience with automation test framework (pytest, webdriverIO,...)
• Experience working in an Agile environment.
• Experience with chatbot testing.
• Experience with RESTful APIs testing.
  
  

More About Sonos

Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.