ARIZONA DEPARTMENT OF HEALTH SERVICES

“Promoting Health and Wellness for all Arizonans”

Salesforce Quality Assurance Analyst

Division of Planning and Operations/Bureau of Information Technology Services

Location: 150 N. 18th Ave. Phoenix, AZ 85007

COME WORK WITH US! The Arizona Department of Health Services is hiring passionate and dedicated individuals looking to make a difference in the public health industry. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can earn up to $200 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

To learn more about ADHS CLICK HERE

JOB SUMMARY

The Salesforce Quality Assurance Analyst will deliver high quality software through the execution of QA processes and development standards and will contribute to QA automation and the Salesforce SDLC, to deliver applications and features that meet evolving business requirements.

What will I be doing in this job?

• Leading the testing cycle from planning to delivery by creating and managing QA domain and processes to enhance the SDLC, influence the behavior for all QA matters in the team, specifically around Test Driven Development (TDD), to ensure in-depth functional testing

• Representing the Testing Team by working closely with product owners, Salesforce Developers, Administrators, and Business Analysts on QA planning, testing, coordination of release activities, troubleshooting and resolving issues, discussing test results, participating in triage, service restoration, and root cause resolution meetings

• Communicating any obstacles to raise awareness and avoid project impediments and overall project timeline disruption

• Proactively driving quality improvement and ensuring functional understanding by the QA team members to continuously improve test cases and to better prioritize the various testing activities

• Reviewing, understanding, researching, analyzing, and proofreading the business requirements and technical designs related to the software to define testing needs and approach in order to create extensive, detailed, comprehensive, and well-structured test plans and test cases which includes maintaining and automating test cases, test data, test scripts, test results, and test reports

• Performing hands-on testing, non-functional testing, functional testing, unit testing, process testing, manual testing, automated testing, load testing, end-to-end testing, acceptance testing, regression testing, and acceptance testing, deployment testing, ad-hoc testing, and security testing of application. This includes the creation, configuring, and setting up of data to perform testing

• Gaining extensive knowledge of the platform to gain the understanding of its functionality, system components and process workflows, and how they interact with one another

What does this job require?

• General working knowledge of quality assurance and testing tools and processes

• General working knowledge of software development processes including analysis, design, coding, system and user testing, problem resolution and planning

• General working knowledge of business applications

• Familiarity with Test Driven Development

• General working knowledge of basic programming to develop automation scripts is required

• Understanding of negative and positive use case testing

• Force.com, Apex Data Loader, Windows 10, Salesforce Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Workflow & Approvals, Reports, Java/J2EE, Web Services.

• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies

• Excellent problem-solving skills and attention to details

• Strong customer service skills

• Excellent interpersonal, written and oral communication skills

• Excellent communication, articulation, and client-facing skills

• Extremely detail oriented

• Desire to improve QA process and create new processes where gaps are identified

• A high degree of skill in troubleshooting, characterizing, and describing software defects

• Create an document repeatable test cases

• Learn business processes in a complex organization

• Strong capabilities performing independently and as part of a cross-functional, team in a fast paced environment

• Manage and prioritize own workload effectively

• Synthesize feedback and adjust plans accordingly

• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination

Qualifications?

The ideal candidate will have:

• Bachelor's degree in Computer Science, Business, Math, Science, or Engineering field.

• 2-5 years exp. manual/functional/automation testing high performing web based business focused applications and systems with preference given to candidates with at least 2 years of exp. in working with Salesforce, writing and executing test plans for a high quality delivery.

Licenses and Certifications?

Driving is required for State Business.

• Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).

To submit your resume click the APPLY NOW button below

BENEFITS

The State of Arizona provides an excellent comprehensive benefits package including:

CLICK HERE for more information on State benefits

ADHS Mission

To promote, protect and improve the health and wellness of individuals and communities in Arizona.

ADHS Vision

Health and Wellness for all Arizonians

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.

Having trouble applying for this position?

Email [email protected] or call 602-542-4700 for assistance.