FUNCTION:The Salesforce Software Engineer engages directly with global, multi-functional teams to drive strategic development and enhancement of the Customer Relationship Management application (Salesforce) and related Sales Enablement and Marketing Automation technologies.

This includes, but is not limited to, integration with key business systems, continual business process improvement, assessment and advancement of complementary technologies, and alignment to overarching Sales & Marketing business objectives.The Salesforce Software Engineer acts as the Subject Matter Expert for the Salesforce technology stack; primary responsibilities include identification, documentation, and prioritization of business requirements, development of the application strategy needed to satisfy requirements, definition of the Salesforce standards and best practices for implementing solutions, and execution of required development throughout phased implementation.

The primary objectives of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, that the desired level of standardization of business processes is being achieved, that project risks and costs are reduced by leveraging standard solutions and Salesforce best practices, and that deep expertise is applied to ensure business objectives are met while minimizing business disruption.KEY ACTIVITIES & RESPONSIBILITIES WILL INCLUDE:Work directly with various business leaders and sales teams; direct accountability for the delivery of Salesforce capabilitiesProvide product and technical expertise when scoping complex projects and related integrationsReview code and solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose developmentDemonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problemsIntegration monitoring, trouble-shooting, and future integration requirement assessment, design, and developmentDocumentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.Act as CRM trusted advisor in support of business unit projects through all phases of requirement gathering, dissemination of requirements to 3rd party development team if applicable, design, testing, and deployment; product demonstration and use-case modeling, business process development and related configuration, alignment and buy-in with stakeholders, direct support of business unit staff during launch, etc.Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and conceptsWorks on unusually complex technical problems and provides solutions which are highly innovative and ingeniousWorks under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determines and pursues courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superiorDevelops advanced technological ideas and guides their development into a final product; technical solutions provide enablers for the businesses to excel in their business plans, consistent solutions provide for faster implementations with less risk and provide strategic flexibility for future change across the broader businessEXPERIENCE / EDUCATION:Advanced degree in Computer Science, Software Engineering, MIS or related field7+ years experience with the Salesforce Sales Cloud platform; 4+ years previous development experience with SalesforceSalesforce Sales Cloud Consultant certification preferredSalesforce CPQ Specialist certification preferredSalesforce Certified Advanced Administrator certificationSalesforce Certified Platform App Builder certificationCopado certification and/or experience preferredPrior experience with at least one large-scale Salesforce CPQ implementationPrior experience with Conga CLM or other CLM platform implementationStrong understanding of how to build and support highly scalable and reliable solutions on Salesforce PlatformExperience working in Agile projectsProven ability to manage and resolve complex and ambiguous technical issuesTechnical project management experienceUnderstanding of UI design principles and best practicesCommunication skills for both a technical and business audienceElsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected] read our Candidate Privacy PolicyFull time