Who We Are

We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 500 employees in offices throughout North America and Europe. We are the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Define your own future with Allvue Sytems!

What We Value

• Intelligent individuals looking to apply themselves creatively
• People who are comfortable speaking up, sharing ideas and driving change
• Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
• Energetic and passionate teammates looking for more than just a job to pay the bills
• Hard-working individuals who habitually do more than asked

Summary

Allvue is looking for a dynamic individual to own all operational and administrative aspects of its Salesforce Service Cloud platform. This is an exciting, ground floor opportunity to be involved with a new implementation. Day to day responsibilities include configuration changes, related quality and process change management controls, and user support & training. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes related to system. The successful candidate will exhibit a skillset that is part technical project manager, administrator, and analyst, joining a mission-critical and highly visible Business Operations team with key business partnerships to Customer Support, Customer Success, Sales Ops and Professional Services.

Your Responsibilities

• Support the ongoing deployment and implementation of Salesforce Service Cloud. Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Provide day to day user support, answer user questions, troubleshoot configuration defects and process gaps
• Build framework for case management to assist our growing Customer Support operations
• Configure platform to report and track performance metrics for meeting client SLA's
• Coordinate the evaluation, scope and completion of new development requests from stakeholders
• Work closely with users, reliant departments, IT, and external partners to ensure optimal performance and functionality of the platform. Confirm that appropriate change management controls are defined and implemented
• Author and maintain all related system documentation including requirements, process flows and use cases
• Prepare user training materials and conduct periodic training sessions
• Support Salesforce Service Cloud API integrations
• Adhere to Salesforce and business systems deployment standards and best practices
• Help develop and maintain Service Cloud/Business Operations governance strategy and roadmap

What We Need

• 3+ years Salesforce Service Cloud configuration experience
• Comprehension of Salesforce best practices - Salesforce Service Cloud Certification desirable
• Expert understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong analytical, problem-solving, communication and organizational skills
• Must take initiative and be self-motivated
• Proficient data management capabilities
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage stakeholder expectations
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Aptitude to assess the impact of new requirements on Service Cloud and all upstream and downstream applications, systems and processes
• Experience with OpenAir and Azure DevOps a plus

What We Offer

• Fun, fast-paced work environment
• Constantly evolving, cutting edge technology
• The ability to make a significant impact immediately upon jumping in
• An opportunity to work with some of the best firms and the best people in the financial industry
• The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
• Commitment to diversity and inclusion in our workplace and workforce
• Allvue Academy continuous training and education
• Numerous team building activities to promote collaboration
• Unlimited PTO

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don't just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.