Job Title: Salesforce Service Cloud Functional Consultant/Business Analyst

Location: San Jose, CA

Duration: Long Term Contract

Responsibilities will include, but are not limited to:

 As a Salesforce and FSL subject matter expert, you will provide expert

guidance and strategic direction to the implementation and application

maintenance team

 You will gather requirements, prototype solutions based on Service

Cloud and Field Service lightning and run workshops to understand

user and customer journeys in this area

 You will be a part of COE and will advise on best practices to use

Service cloud

 You will advise, prototype and gather requirements on scenarios

where Einstein prediction builder and next best action can be used in

Service cloud

 You will develop prototypes and advise the team on how to best use

the dispatching and scheduling capabilities of Field service

 You’ll be responsible for developing our FSL delivery methodology so

we can deliver repeated success to clients

 You’ll bring experience and best practice from previous experience of

owning the delivery of FSL projects and/or teams

 You’ll understand the key players in the FSL space delivered on the

force.com platform

Why you?

 · You’ll have at least 4-5+ years of Salesforce experience

delivering Service cloud and Field Service solutions built on

force.com such as Field Service Lightning or ClickSoftware.

Exposure to complimentary Salesforce products such as Sales

Cloud and CPQ are desirable

 You’ll have at least 3+ years working on large complex end user

or client projects involving field service solutions built on

force.com 

 You will be a Salesforce Certified Field Service Lightning

Consultant 

   Deep functional and configuration knowledge or experience

with Salesforce Service Cloud and FSL solutions with

Salesforce FSL

 A track record of successful complex implementations that

leverage extensive functions within the FSL platform built on

force.com

 Proven ability to effectively communicate complex ideas, issues,

concepts and solutions to clients and executive project stakeholders.

Additional knowledge, Skills and Abilities

 Detail-oriented, organized, and possess good writing and communication

skills

 Ability to operate effectively, and with a sense of possibility, in a fast-

paced, deadline-driven environment

 Excellent mentor and coach

Academic Qualifications

 A four-year degree or more in Computer Science, BSEE, MIS or a related

field

 Salesforce Service cloud certification, Field Service certification