Salesforce Subject Matter Expert
Our client is looking for a Salesforce Subject Matter Expert to advise them on their new implementation and configuration of a Salesforce application.

Due to Covid, this is initially a remote position, but the selected candidate must be willing to be onsite within 2-weeks once the health emergency has stabilized.

This project is expected to go through the end of 2021.

Situation:
The State of Maine Office of Child and Family Services (OCFS) is implementing a new Comprehensive Child Welfare Information System (CCWIS).The awarded RFP procured a solution that is developed using Salesforce technology as a Platform as a Service (PaaS) model. Deloitte will act as the configuration and implementation vendor and Salesforce.com Inc will provide the CRM platform.

Neither OCFS nor OIT has significant experience in implementing a Salesforce application. This lack of experience leaves the State vulnerable to long term consequences and challenges if the implementation is not done well or in a manner that represents the State’s best interests. Failure of the State to make informed decisions about how the new system is implemented and initially configured could result in significant additional State cost in the future to reconfigure the product.

This contract would provide the State access to third-party expert consultation to support the State's ability to make well-informed decisions on initial implementation and configuration of this new product

Responsibilities:

• Act as subject matter expert (SME) for products and the implementation of the solution. Act as a trusted advisor to the office of OCFS and OIT on the solution choices from a sustainability, security, cost and business requirement perspective, to name a few.
• Collaborate with vendors on best practices and approaches where there may be more effective solutions. Advise and support governance model and best practices. Escalate as appropriate when the proposed solution is not meeting this goal.
• Collaborate with IT department and vendors providing communication and advisory services on solution, status, progress and technical decisions between all involved parties.

Experience Required:

• SalesForce: Salesforce certifications preferred in one or more of the following defined Salesforce roles: Administrator, App Builder, Developer, and Architect.

Salesforce implementation and experience is required.

• Data analysis, transformation
• Software development
• Integration technologies
• Cloud computing (IaaS, SaaS, PaaS)
• Legacy modernization or new implementation project
• Exceptional communication skills, both oral and written

To apply, please contact Justin: