Salesforce Software Engineer

Location: Oxford or London, United Kingdom

As a Salesforce Software Engineer, you'll be involved in:

The Salesforce Software Engineer engages directly with global, multi-functional teams to drive strategic development and enhancement of the Customer Relationship Management application (Salesforce) and related Sales Enablement and Marketing Automation technologies.

This includes, but is not limited to, integration with key business systems, continual business process improvement, assessment and advancement of complementary technologies, and alignment to overarching Sales & Marketing business objectives.

The Salesforce Software Engineer acts as the Subject Matter Expert for the Salesforce technology stack; primary responsibilities include identification, documentation, and prioritization of business requirements, development of the application strategy needed to satisfy requirements, definition of the Salesforce standards and best practices for implementing solutions, and execution of required development throughout phased implementation.

The primary objectives of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, that the desired level of standardization of business processes is being achieved, that project risks and costs are reduced by leveraging standard solutions and Salesforce best practices, and that deep expertise is applied to ensure business objectives are met while minimizing business disruption.

There is also an expectation that the engineer is able to maintain and potentially enhance Java microservices that support the Salesforce deployment.

Key activities and responsibilities as a Salesforce Software Engineer will include:

• Work directly with various business leaders and sales teams; direct accountability for the delivery of Salesforce capabilities and supporting services
• Provide product and technical expertise when scoping complex projects and related integrations
• Review code and solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose development
• Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems
• Integration monitoring, trouble-shooting, and future integration requirement assessment, design, and development
• Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.
• Act as CRM trusted advisor in support of business unit projects through all phases of requirement gathering, dissemination of requirements to 3rd party development team if applicable, design, testing, and deployment; product demonstration and use-case modeling, business process development and related configuration, alignment and buy-in with stakeholders, direct support of business unit staff during launch, etc.
• Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts
• Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious
• Works under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determines and pursues courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superior
• Develops advanced technological ideas and guides their development into a final product; technical solutions provide enablers for the businesses to excel in their business plans, consistent solutions provide for faster implementations with less risk and provide strategic flexibility for future change across the broader business

As a Salesforce Software Engineer, you'll have:

• 3+ years previous development experience with Salesforce
• Salesforce Sales Cloud Consultant certification preferred
• Salesforce Certified Advanced Administrator certification
• Salesforce Certified Platform App Builder certification
• Intermediate-level Java development experience including Web frameworks, service-oriented architecture/web services (SOAP/REST)
• Experience with Web technologies (HTML, CSS, JavaScript, and JQuery), markup languages (XML and JSON), and object-oriented programming (OOP) concepts and patterns
• Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform
• Experience working in Agile projects
• Proven ability to manage and resolve complex and ambiguous technical issues
• Technical project management experience
• Understanding of UI design principles and best practices
• Communication skills for both a technical and business audience

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected] .

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